Service Coordinator

Description

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. 

INSPECTIONS 

• Call/email customers to schedule inspections and put notes in system pertaining to inspection. 

• Scheduling, scheduling sub-labor for all repair quotes sold by sales staff. 

• Goal is $1,500 per day per systems technician. 

• Goal for the portable techs is 150 per day per technician. 

• Goal for the kitchen techs is 4-5 Hood Inspections per day depending on costs. 

• Add new customers for inspections. 

• Create Opportunities for sales leads. 

• Penny quotes to set up demand service inspections or annual portable inspections. 

• COD Calcs with the spreadsheet provided. 

• Email Reminders. 

• Compliance Engine Uploading for inspection and deficiencies. 

DEMAND SERVICE 

• First point of contact for service calls. 

• Gather needed information to create a service call including a photo of the troubled panel. 

• Provide credit applications to new customers/quote C.O.D. rates for service calls. 

• Create service order. 

• Assign the correct technician.  

• Place on Resource Console and Dispatch to the tech. 

• Order any needed parts and get pulled from the parts shelf. 

MISCELLANEOUS 

• Provide inside support to service manager. 

• Updating customer information as needed in the system. 

• Coordinating work with subcontractors as needed. 

• Creating P.O.’s requests as needed. 

Qualifications

EDUCATION and/or EXPERIENCE 

High School Education or Equivalent. Typing, basic computer knowledge. 

Salary : $18 - $20