What are the responsibilities and job description for the Dispatcher/Service Coordinator position at ILLINOIS FLEET SERVICE INC?
Dispatcher – Road Service & Towing
Location: New Lenox, IL
Shift: First Shift
Employment Type: Full-Time
Job Description
Road Service & Tow Truck Dispatcher
Are you organized, quick-thinking, and ready to thrive in a fast-paced environment? We’re looking for a reliable and motivated Road Service & Tow Truck Dispatcher to join our team!
Position Overview:
As a dispatcher, you’ll be the vital link between customers in need and our drivers in the field. You’ll coordinate roadside assistance and towing services, ensuring fast, efficient, and professional support.
Responsibilities:
- Answer incoming calls and assess customer needs
- Dispatch tow truck operators and road service technicians
- Monitor driver locations and job progress
- Communicate clearly with drivers and customers
- Maintain accurate records of calls and services
- Handle high-pressure situations with professionalism
Requirements:
- Strong communication and multitasking skills
- Ability to stay calm under pressure
- Basic computer and phone system knowledge
- Previous dispatch or customer service experience preferred (but not required)
- Availability for nights, weekends, or rotating shifts
What We Offer:
- Competitive pay (based on experience)
- Supportive team environment
- Opportunities for advancement
One year minimum Experience Required
Job Type: Full-time
Pay: $35,360.00 - $49,920.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Experience:
- Dispatching: 1 year (Required)
Ability to Commute:
- New Lenox, IL 60451 (Required)
Ability to Relocate:
- New Lenox, IL 60451: Relocate before starting work (Required)
Work Location: In person
Salary : $35,360 - $49,920