What are the responsibilities and job description for the Field Service Coordinator/Dispatcher position at ASSA ABLOY Group?
Door Systems ASSA ABLOY is seeking candidates for a Commercial Door Field Service Coordinator/Dispatcher in Naperville, IL.
Door Systems ASSA ABLOY is a leading supplier of loading dock and door products and services in the Chicagoland area. With global product brands, we offer complete commercial, industrial and high-performance door solutions. We provide a wide number of products and services to a global clientele in more than 100 countries. Door Systems ASSA ABLOY is part of the Industrial business segment within the ASSA ABLOY Entrance Systems division.
A Commercial Field Service Coordinator Dispatcher plays a crucial role in the operations of companies that manufacture, distribute, install, or service commercial doors (e.g., overhead doors, fire-rated doors, security grilles). Their main responsibility is to coordinate the efficient scheduling and dispatching of service technicians or installation crews.
Here are the key roles and responsibilities of a commercial door dispatcher:
Benefits:
We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.
As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.
As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.
Door Systems ASSA ABLOY is a leading supplier of loading dock and door products and services in the Chicagoland area. With global product brands, we offer complete commercial, industrial and high-performance door solutions. We provide a wide number of products and services to a global clientele in more than 100 countries. Door Systems ASSA ABLOY is part of the Industrial business segment within the ASSA ABLOY Entrance Systems division.
A Commercial Field Service Coordinator Dispatcher plays a crucial role in the operations of companies that manufacture, distribute, install, or service commercial doors (e.g., overhead doors, fire-rated doors, security grilles). Their main responsibility is to coordinate the efficient scheduling and dispatching of service technicians or installation crews.
Here are the key roles and responsibilities of a commercial door dispatcher:
- Scheduling and Dispatching
- Coordinate and assign daily routes for installation and service technicians.
- Ensure the right personnel and equipment are dispatched based on job requirements.
- Adjust schedules dynamically to handle emergency service calls or cancellations.
- Communication Hub
- Act as the main point of contact between the office, technicians, and customers.
- Relay job details, updates, and instructions to field personnel.
- Maintain professional and clear communication with customers regarding service status and timing.
- Work Order Management
- Create, manage, and close work orders in the system (e.g., using dispatch software).
- Ensure all job-related documentation is completed accurately and on time.
- Track parts, tools, and materials needed for specific jobs.
- Coordination and Logistics
- Organize transportation and delivery of materials to job sites if necessary.
- Optimize route planning to reduce travel time and increase productivity.
- Monitor job progress and technician location via GPS or dispatch software.
- Record Keeping and Reporting
- Maintain logs of daily dispatch activities and technician performance.
- Track time on-site, job completion, and customer satisfaction.
- Assist in generating reports for management.
- Customer Service Support
- Handle customer inquiries, complaints, and service follow-ups.
- Schedule service calls and communicate estimated times of arrival.
- Ensure a high level of customer satisfaction by resolving issues promptly.
- Problem Solving
- Quickly resolve unexpected issues such as technician delays, traffic problems, or equipment failures.
- Make real-time decisions to keep jobs on schedule and avoid service disruptions.
- Compliance and Safety Awareness
- Ensure dispatching adheres to company policies, safety protocols, and industry regulations.
- Coordinate with technicians to ensure they have appropriate safety gear and certifications.
- Software: Total Service, Google Drive, Monday.com.
- Skills: Multitasking, attention to detail, communication, problem-solving, time management.
- Knowledge: Basic understanding of commercial door types and installation processes is a plus.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
- dispatching service technicians: 3 years (Preferred)
We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.
As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.
As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.