What are the responsibilities and job description for the Field Quality Representative position at RELIABLE CLEANING SERVICE?
The Field Quality Representative at Reliable Cleaning Service is self-motivated and results-driven. This role involves various support tasks aimed at ensuring customer satisfaction. The ultimate goal is to maximize customer engagement and promote the growth of Reliable Cleaning Service by delivering quality services on time. The Field Quality Representative serves as the primary point of contact with subcontractors and clients and reports directly to the GM.
Your entrepreneurial spirit, vision, and experience in directing business functions will assist our organization in maintaining relationships with clients, generating new business, increasing staff productivity, improving service, ensuring sustainability, and meeting business objectives.
To be successful, you must demonstrate a professional and tenacious willingness to do what it takes while wearing many hats to succeed in this competitive environment.
Field Quality Representative Responsibilities:
Inspect client properties to enable a perfect buyer or guest experience, while also protecting the value of the home
Identify areas of opportunity to maintain properties and upsell services
Perform light maintenance as required during home visits
Respond to ad-hoc customer issues immediately during or after business hours
Communicate with internal stakeholders to prioritize your tasks
Communicate with sub-contractors professionally to ensure that all tasks are scheduled and completed on time per our quality standards
Support the General Manager in any projects or initiatives as required
Handle all administrative tasks on time
Enhance the organization’s image
Field Quality Representative Requirements:
3 years of experience in an equivalent role
Excellent communication and interpersonal skills
Proactive identity and aptitude
Strong work ethic
Effective at multi-tasking in a fast-paced environment
Internal and external relationship skills
Highly organized and attentive to detail
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Experience:
- Field Quality: 2 years (Preferred)
License/Certification:
- Driver's License (Required)
Work Location: Hybrid remote in Austin, TX