What are the responsibilities and job description for the Desktop Support Technician position at Relevance Lab Inc.?
Job Details
Req Number: 1785
Job Title: Desktop Support Technician
Duration: 6 months
Location: Coppell, TX
The Desktop Support Technician II is an end-user support professional that provides expertise and client support in maintaining specific products used in the technical support and user infrastructure
Principal Duties
- Evaluates hardware and software requests and provides solutions based upon business requirements and corporate standards, documenting as appropriate.
- Supports and maintains the end user environment. This may include configuring new hardware, reviewing and addressing virus alerts, installing and troubleshooting software including patches, and performing tests.
- Provides direct support to users for supported hardware, software and devices. This includes restoring service, providing user training, coordinating warranty repairs through third-party vendors as appropriate, and supporting special events (on-site).
- Installs, supports, and retires hardware (e.g., desktops, laptops, thin clients, monitors, mobile devices, printers). Installs and maintains related software, and wipes data prior to destruction or reissue.
- Documents, maintains and recommends enhancements to work processes and standards in the area, including documenting procedures for troubleshooting and incident resolution/solution.
- Performs facility moves under guidance.
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Salary : $20 - $30