What are the responsibilities and job description for the Desktop Support Technician position at Relevance Lab Inc.?
Job Details
Job Title: Desktop Support Technician
Duration: 6 months Contract to Hire Salary between 55-75K upon conversion
Location: Fort Washington, PA
The Desktop Support Technician II is an end-user support professional that provides expertise and client support in maintaining specific products used in the technical support and user infrastructure
Principal Duties
- Evaluates hardware and software requests and provides solutions based upon business requirements and corporate standards, documenting as appropriate.
- Supports and maintains the end user environment. This may include configuring new hardware, reviewing and addressing virus alerts, installing and troubleshooting software including patches, and performing tests.
- Provides direct support to users for supported hardware, software and devices. This includes restoring service, providing user training, coordinating warranty repairs through third-party vendors as appropriate, and supporting special events (on-site).
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