What are the responsibilities and job description for the Assistant Spa Manager position at Release Well-Being Center, Inc?
Job Overview
Do you have a heart for hospitality and a mind for mindful leadership?
Release Well-Being Center is hiring an Assistant Spa Manager to support our growing Westborough location. This is a key leadership role responsible for day-to-day operations, team supervision, guest satisfaction, and supporting the Spa Manager in ensuring a consistent, high-quality guest and employee experience.
Responsibilities
Operational Oversight:
- Uphold and model Release’s mission, values, and standards of conscious care in all actions and decisions.
- Oversee and support the Guest Services and Spa teams, fostering a positive and professional environment.
- Maintain and manage team schedules across guest services, massage, esthetics, and support roles to ensure proper coverage and alignment with demand.
- Serve as Manager on Duty (MoD) during assigned shifts, acting as the on-site leadership representative.
- Uphold and model Release’s mission, values, and standards of conscious care in all actions and decisions.
Team Leadership & HR Support:
- Support staffing processes including: Recruiting, interviewing, and hiring; Sending offer letters and onboarding; Adding new hires to employee rosters and membership systems; Offboarding processes including final pay with PTO, removing access, and system updates
- Train, coach, and mentor concierge and spa team members to ensure consistency and excellence in service delivery.
- Support and uphold performance expectations; hold individuals and teams accountable to goals and policies.
- Partner with the Spa Manager and team leads to address and resolve guest feedback and service recovery opportunities as learning moments.
- Plan and participate in quarterly team meetings and ongoing internal communication.
Administrative Excellence:
- Assist with retail oversight, inventory management, and supply ordering.
- Support the creation and maintenance of operational documents such as reference guides, SOPs, spreadsheets, and training tools.
- Maintain accuracy in MindBody Online (MBO) including class/service scheduling, team profiles, and client records.
- Collaborate on event planning, group experiences, and internal initiatives.
Facility & Compliance:
- Oversee front-of-house and back-of-house procedures, including check-in/out flow, locker room maintenance, and overall spa cleanliness.
- Assist with facility upkeep and equipment coordination to maintain a safe, serene, and high-functioning environment.
- Ensure all provider licensure and compliance documentation are current and accurately recorded.
Special Projects:
- Represent Release professionally in the broader wellness and business community.
- Contribute to strategic planning, community events, charitable donations, and other initiatives as needed.
- Flexibly assist with evolving projects and priorities based on business needs.
Qualifications:
- 2–4 year degree in Hospitality, Wellness, Business, or related field preferred
- 4 years experience in spa, hospitality, or guest services roles
- 2 years experience in a supervisory or leadership role
- Experience with scheduling software (MindBody preferred)
- Strong organizational and multitasking skills
- Excellent interpersonal and guest service skills
- Passion for wellness, spa culture, and holistic healing
Schedule:
- Weekdays weekend availability
- Opening and closing shifts as assigned
- Manager on Duty coverage required
- 5-day work week (flexible based on center needs)
Compensation:
$45,000–$60,000/year
Our leadership salaries reflect experience, performance, and impact. This role includes Release wellness perks and room for advancement.
Benefits:
- Employee Membership (unlimited Bliss access, monthly spa service, unlimited access to yoga & fitness classes Discounted retail, workshops, and events)
- Paid Time Off
- Health Insurance
- Career advancement and training
- Positive, mission-driven work environment
Work Location
On-site in Westborough, MA
(Free parking, beautifully designed spa & wellness center)
Job Type: Full-time
Pay: $45,000.00 - $60,000.00 per year
Benefits:
- Employee discount
- Health insurance
- Paid time off
Work Location: In person
Salary : $45,000 - $60,000