Document Post Production Technician

ESSENTIAL FUNCTIONS

1.      Post Production Data Processing

•        Obtain, examine, and prepare client data for Intake.
•        Conduct batch-level and document-level quality control reviews.
•        Validate metadata accuracy and indexing fields.
•       Verify document completeness, orientation, legibility, and clarity.
•       Correct skew, cropping, rotation, and image enhancement issues.
•        Reprocess failed batches and resolve exception queues.
•        Monitor file naming conventions and export structures.
•       Track production metrics and identify recurring error trends.
•         Assist department Manager and Director in troubleshooting and resolving any client issues with delivered or hosted data.
•         Support workflow optimization and continuous improvement efforts.

2.      Processing Expectations

•        Maintain 98-99% accuracy in completed work.
•        Meet all established post production batch targets.
•         Perform all duties in a timely manner.
•        Support department Service Level Agreements (SLA) requirements relating to contracts.
•        Contribute to continuous workflow improvements.

3.      Data Imaging Support

•        Prepare sensitive documents for scanning.
•        Reconstruct files in an organized and precise manner.
•         Verify imaged or scanned documents meet the requirements outlined in that contract.
•        Process all files with the highest level of confidentiality.
•        Follow secure document handling procedures and maintain compliance standards.

4.      Document Imaging Expectations

•        Maintain 98-99% accuracy in completed work.
•        Perform all document imaging work as outlined per each contract, with appropriate attention to detail.
•         Perform all duties in a timely manner.
•        Contribute to continuous workflow improvements.

5.      Other Expectations  

•        Regular and consistent attendance, such that the workflow process is not stopped for operations or others dependent on this role’s presence and performance.
•        Participate in required meetings to discuss announcements, team and role-related items, and performance.
•        Communicate effectively with supervisors and coworkers regarding job tasks.
•        Maintain appropriate conversations surrounding contracted work with the highest standard of confidentiality per the contract and Relay policies.
•        Keep Supervisor informed of all issues related to the contract, production, or workflow maintenance, or other related work issues.
•         Other duties as assigned that may be supportive for the overall team while not explicit or consistent job duties outlined for this role.

MINIMUM QUALIFICATIONS

•          Minimum seven ( 7) years of experience in document imaging, records management, or data processing.
•         Experience with document capture software (ImageTrust, Kofax, PSIGen, Ready Suite, or similar)
•         Strong attention to detail and accuracy.
•          Ability to work in a fast-paced, high volume production environment.
•         Proficient with Microsoft Office suite, particularly Excel.
•          Ability to work independently with minimal supervision.
•         Ability to work collaboratively and efficiently to complete time-sensitive tasks or deliverables.

PREFERRED QUALIFICATIONS

•          Ten(10 ) or more years in post-production or batch data management, or similar.
•          Bilingual or multilingual preferred (particularly Spanish or ASL).
•          Experience creating or pulling reports related to post production.
•          Experience with collaborative problem solving.
•          Five (5) or more years of MS Office suite experience, including Teams, Outlook, Excel, and SharePoint.

KNOWLEDGE, SKILLS, AND ABILITIES

• Knowledge of data imaging generally at an intermediate level.
• Skilled in technical aspects of data imaging and related reporting.
• Knowledge of data scope and technicalities related to software and archiving.
• Skilled in balancing multiple tasks or projects within timeline expectations.
• Skilled in written and verbal communication.
• Skilled in technical communication and expressing technical concepts in plain language.
• Ability to prioritize tasks and manage multiple deadlines.
• Skilled in organization and task management.
• Ability to reliably and consistently attend work during scheduled hours.
• Ability to work in a fast-paced, high volume production environment.

SCOPE & ACCOUNTABILITY

Performs duties independently.

SUPERVISORY RESPONSIBILITY

• Ability to work with moderate supervision and some independent decision making.
• No supervisory or related duties.

WORK ENVIRONMENT & PHYSICAL DEMANDS

•          Office atmosphere
•          Sitting for extended periods of time
•         Using a variety of office equipment
•          Moderate noise level