Data Imaging Specialist - Float

The Data Imaging Specialist position supports, guides and assists in completing tasks and projects in the document storage and scanning department including, but not limited to training employees. Presence at the worksite during scheduled shift is an essential function of this position.

Scanning/Preparing/Storage:

• Prepare sensitive documents for scanning
• Reconstruct files in an organized and precise manner
• Scan documents using Kodak scanners into a secure file system
• Review imaged documents, verifying the image quality meets the requirements outlined in that contract and correct image quality as required
• Understand image quality and identify issues throughout the process for correction
• Maintain storage of documents for various customers
• Perform all contracted tasks in a timely manner

Confidentiality:

• Process potentially graphic and confidential documents
• Maintain strict confidentiality of all documents processed

Training:

• Train new employees on prepping, scanning and QA processes to contract specifications
• Retrain current employees according to Document Services Team Supervisor request as directed
• Provide timely and appropriate feedback to include positive and developmental comments
• Understand and adapt training style based on employee communication and learning styles
• Adequately prepare training materials including files, SOP’s, and necessary supplies
• Coordinate with Document Services Team Supervisor to ensure employee accommodations are provided and supported to ensure employee success
• Communicate any performance issues or inability to meet job expectations during training to Document Services Team Supervisor

Communication:

• Communicate efficiently with Document Services Team Supervisor and coworkers regarding job tasks
• Maintain appropriate conversations surrounding contracted work and uphold the highest standard of confidentiality per the contract requirements and/or Relay policy

Problem Solving:

• Support work environment in multiples tasks and handle work related issues that arise
• Keeps Supervisor informed of all issues pertaining to customer jobs and workflow maintenance