Operations Manager – Airport Shuttle Service (CDL required)

Join reLAXsan, San Diego’s premier scheduled shuttle service to LAX, as our Operations Manager! In this hands-on leadership role, you’ll oversee daily operations, manage a team of professional drivers, and ensure safe, reliable, and customer-focused service. If you’re a proactive problem-solver with strong people-management skills and the ability to thrive in a dynamic environment, we’d love to hear from you.

Why Work for reLAXsan

• Be part of a growing business making travel to LAX easier for San Diegans.
• Take on a hands-on leadership role with real impact on daily operations and customer experience.
• Enjoy a supportive team culture with open communication and collaboration.
• Competitive pay, paid holidays, PTO, discretionary bonuses, and free shuttle rides.

Operations Manager

Location: San Diego, CA

Department: Operations

Reports To: Owner/CEO

Pay Range: $75,000 – $85,000 per year

Employment Type: Full-time, Exempt

About reLAXsan

reLAXsan is a small, family-owned business founded in 2022 and based in San Diego, CA. We are San Diego’s premier scheduled shuttle service to and from LAX, committed to delivering exceptional travel experiences. As we grow, we’re seeking a dynamic Operations Manager to lead our day-to-day operations and support our drivers and passengers.

Job Purpose

Manage daily business activities, driver oversight, and administrative tasks to ensure safe, reliable, and efficient shuttle operations.

Key Responsibilities

• Oversee daily operational activities and act as shuttle dispatcher.
• Be available on call to address operational issues or drive a shuttle when needed.
• Track shuttle locations, communicate with drivers and passengers, and ensure timely service.
• Hire, screen, and onboard drivers (including background checks, DMV EPN, CPUC compliance, and drug screens).
• Train new drivers and ride along until they are fully capable of safe operation.
• Handle driver issues, conduct performance reviews, document and issue write-ups, and ensure compliance with company standards.
• Handle customer calls, ticket bookings, cancellations, and policy questions.
• Review and approve employee timecards for payroll.
• Manage driver schedules, time-off requests, and monthly passenger/ADA reports to LAX.
• Monitor vehicle maintenance schedules and coordinate repairs.
• Order and manage office and vehicle supplies.
• Identify process improvements and resolve operational challenges.
• Manage budgets, prepare reports, and support ownership with financial data.
• Maintain excellent customer and employee relations.
• Adapt to changing priorities and take on additional duties as assigned.

Qualifications

• Valid commercial driver’s license with passenger and air brake endorsements & clean driving record (required).
• Current DOT medical certificate.
• High school diploma or GED (required); bachelor’s degree preferred.
• Experience in office management, dispatching, or administrative roles.
• Experience managing staff, including performance reviews and corrective action.
• Excellent communication and people-management skills.
• Proficiency with Microsoft Office.
• Ability to multitask, prioritize, and solve problems proactively.
• Willingness to be on call to support operations.

Working Conditions

• Work occurs both indoors and outdoors, with exposure to moving vehicles, mechanical parts, fumes, odors, or dust.
• Possible exposure to illnesses from traveling passengers.

Physical Requirements

• Lift up to 70 lbs occasionally and 50 lbs frequently.
• Frequent standing, walking, stooping, kneeling, crouching, and reaching.
• Ability to push, pull, grasp, hear, talk, and perform repetitive motions.

Direct Reports

• Shuttle Drivers (7–10 drivers anticipated).

Background Check

Employment is contingent upon successfully passing a background check.

Benefits

• Competitive compensation based on qualifications.
• Six (6) paid holidays.
• Paid Time Off (PTO).
• Discretionary bonus based on personal & company performance.
• Free rides on reLAXsan.

Equal Opportunity Employer

reLAXsan LLC provides equal employment opportunities to all applicants and employees and prohibits discrimination or harassment of any kind. We comply with the Americans with Disabilities Act (ADA) and provide reasonable accommodations upon request.

Employment Status

Employment with reLAXsan LLC is at-will, meaning either the company or the employee may terminate the relationship at any time, with or without cause or notice.

Benefits:

• 401(k)
• Employee discount
• Paid time off
• Referral program

Experience:

• Operations management: 2 years (Required)

License/Certification:

• CDL (Required)

Ability to Commute:

• San Diego, CA 92117 (Required)
• Work Location: In person