What are the responsibilities and job description for the Part Time Vessel Brand Ambassador position at Related?
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The CX Vessel Brand Ambassador is responsible for helping guests make the most of their visit to The Vessel. They are also responsible for helping guests plan for the rest of their visit to Hudson Yards – after their visit to Vessel. This role starts by setting the tone of the experience for every guest. They demonstrate the Related brand in everything they do, from how they greet, welcome, and help guests, to how they tell stories and/or solve problems.
The CX Vessel Brand Ambassador is positioned throughout the attraction, at various posts. The person assuming this role will help scan tickets, help guests check in, offer to take pictures, tell stories about the Vessel and the Hudson Yards neighborhood, help guests navigate the attraction, and get them interested in exploring the Vessel further. The will accomplish this by being well-versed with Vessel factoids, including information about its architecture and design, as well as its history and purpose. This role is also responsible for understanding how Vessel fits into the context of Hudson Yards – its relationship to The Shops and Restaurants, the commercial buildings surrounding it, as well as the other attractions onsite, like Edge.
In addition, the person assuming this role is expected to help curate experiences for guests beyond The Vessel. They will ask questions to understand the purpose of the visit, make recommendations for shopping or dining, should their questions uncover a need. They will also facilitate sales of tickets to Edge or City Climb when the opportunity arises.
In short, brand ambassadors are the key for every guest to make the absolute most of their time at Hudson Yards.
NOTE: THIS IS A PART TIME (16-24) hours per week, seasonal role with 10 months of expected employment.
Key Responsibilities
Hosting
- Greet and welcome every guest
- Check for and scan tickets at entry
- Provide an overview of The Vessel to new visitors
- Tell stories about The Vessel and Hudson Yards
- Manage lines that form while waiting for elevator
- Look for ways to foster a sense of community in the Vessel
Sales
- Ask questions to understand reason for visit
- Uncover opportunities for new Hudson Yards experiences
- Suggest ways for the guest to enjoy The Vessel and the rest of Hudson Yards
- Generate excitement about Hudson Yards in those who inquire
- Facilitate restaurant reservations
- Connect guests with activations and special events
Teamwork
- Support your coworkers’ efforts to deliver the brand.
- Work as a positive team player to surpass individual and group expectations.
- Collaborate with cleaning staff to ensure the pristine condition of the property.
- Collaborate with security staff to ensure property is well secured.
- Welcome feedback and adapt behaviors as appropriate.
Operations
- Share functional and cosmetic issues at the Vessel with supervisor.
- Be well-versed on all events happening across campus.
- $25.00/hourly
Key Role Skill Set
- Superior intentional observation
- Hosting and anticipating guest and tenant needs.
- Strong memory and/or organizational method for tracking customer preferences and names.
- Self-motivating to incorporate changing priorities.
- Exceptional verbal and written communication skills.
- Capacity to adapt and overcome challenging situations.
- Build rapport quickly and effectively with customers and colleagues.
- Strong critical thinking skills, particularly around problem solving.
- Ability to continuously improve and seek growth.
- Juggle technology and interpersonal communication seamlessly.
- Manage large groups of people at events.
- Strong sense of professionalism reflected in daily appearance, posture, and preparedness.
- Effectively incorporate coaching feedback.
- Persevering during extreme weather, such as heat waves, extreme cold, strong winds, and heavy rains.
- Delivering our brand while working on your feet for an entire shift.
Education and Professional Qualifications
- Minimum of bachelor’s degree, preference in Hospitality, Entertainment.
- Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.
Salary : $25