What are the responsibilities and job description for the AM Room Attendant position at Relais & Châteaux?
Company Description
The Ivy Hotel is a Michelin Key hotel, having been awarded 2 Michelin Keys for the 2nd consecutive year. We pride ourselves on our execution and delivery of the absolute best in service, cuisine and ambiance. We are proud of creating a culture that includes everyone as family, expects everyone to work diligently to help achieve our goals, and offers opportunity to grow and learn and build a career.
Job Description
We are seeking a dedicated and detail-oriented AM Room Attendant to join our team in Baltimore, United States. As an AM Room Attendant, you will play a crucial role in ensuring our guests have a comfortable and pleasant stay by maintaining the highest standards of cleanliness in our hotel rooms and common areas. Candidate must have hotel housekeeping experience.
- Clean and prepare guest rooms according to established standards
- Maintain the cleanliness of hotel common spaces and "back of house" areas
- Ensure all rooms are properly stocked with necessary amenities
- Report any maintenance issues or deficiencies to the appropriate department
- Handle guest requests promptly and professionally
- Maintain the confidentiality and security of all guest rooms
- Collaborate with team members to ensure efficient room turnover
- Adhere to all safety and sanitation protocols
- Perform any additional tasks as requested by management
Qualifications
- Proven experience as a Room Attendant in a hotel setting a must.
- Strong attention to detail and commitment to maintaining high cleanliness standards
- Excellent customer service skills with a friendly and professional demeanor
- Ability to work efficiently with minimal supervision
- Strong time management and prioritization skills
- Physical stamina to stand, walk, and lift throughout the shift
- Flexibility to work various shifts, including weekends and holidays
- Knowledge of standard cleaning procedures and products
- Ability to follow instructions and adhere to safety guidelines
- Basic English language proficiency for effective communication
- Team-oriented mindset with a willingness to assist colleagues as needed
Additional Information
Individuals without hotel housekeeping experience will not be considered.