What are the responsibilities and job description for the Help Desk Agent position at RelaDyne LLC?
RelaDyne is the nation’s leading automotive, industrial, and commercial lubricants provider and trusted partner for reliability services. We’re more than just a distributor; we’re a team dedicated to innovation, service excellence, and lasting customer relationships.
Why RelaDyne?
Equal Opportunity Employer/Disability/Veterans
RelaDyne, and its affiliates, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ethnicity, sex, age, gender identity, sexual orientation or identity, genetic information, status as a protected veteran, status as a qualified individual with disability, or any other protected class status.
We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website, need assistance completing the application process, or would like to request alternative methods of applying, please contact us.
Why RelaDyne?
- Competitive pay & full benefits (medical, dental, vision, life, disability, 401k match, HSA)
- Generous PTO & sick time
- Career growth with a company that invests in its people
- Monday through Friday: 7:30 am - 4:30 pm
- Occasional overtime and weekends required
- Optional 9-80 work schedule with every other Friday off
- Directly support PC software, hardware, and mobile devices.
- Coordinate support and troubleshooting for network and telecom problems and outages.
- User account administration for Active Directory, SAP, and other applications
- Mobile device support for MDM and Email
- Cisco phone setups and changes
- Meraki network troubleshooting
- Print server administration
- Office 365 exchange account administration and email troubleshooting
- Prioritize and resolve requests received and document resolutions in ticket system.
- Remote user assistance for field users and about 18 remote office locations in the gulf region
- Learn current service desk processes and assist in creating new procedures.
- Participate in 24/7 weekly on call rotation (to start after an acclimation & training period)
- Other duties as assigned by the Service Desk Manager
- 2-3 years in a technical support role, or a combination of experience and education
- Ability to research incidents, diagnose problems, and communicate and implement effective solutions
- Proficiency required in:
- Microsoft Office 365
- Active Directory and user administration
- PC hardware troubleshooting
- Basic network troubleshooting
- Experience in the following preferred:
- Writing procedures and documentation
- Microsoft System Center Configuration Manager
- Cisco Unified Call Manager
- Office 365 Sharepoint and Onedrive
- Professional demeanor, friendly presence, and helpful attitude
- Excellent oral and written communication skills
- Integrity and respect for confidential information
- Flexibility to adapt to a changing and growing environment
- Ability to lift up to 50 pounds
- Must live within a 30-minute radius of the office
Equal Opportunity Employer/Disability/Veterans
RelaDyne, and its affiliates, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ethnicity, sex, age, gender identity, sexual orientation or identity, genetic information, status as a protected veteran, status as a qualified individual with disability, or any other protected class status.
We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website, need assistance completing the application process, or would like to request alternative methods of applying, please contact us.
