Front Desk Assistant

Job Summary:

The Front Desk Assistant (FDA) is responsible for interacting with guests, managing administrative tasks for the medical team, scheduling patient appointments, data entry, processing paperwork, answering telephones, monitor supplies, etc.

Essential Duties:

• Welcome patients and visitors professionally both in person and on the phone.
• Quickly answering or properly referring questions and issues.
• Optimizing provider schedules and patient satisfaction with efficient scheduling.
• Notifying providers of patient arrivals.
• Comforting patients by anticipating and effectively answering questions.
• Ensuring accuracy of information by retrieving and updating patient records.
• Verifying financial records and collecting patient charges.
• Maintaining office inventory and equipment by anticipating supply needs and expediting supply orders.
• Maintains waiting area in a neat and orderly condition.

Job Requirements:

Personality and demeanor to deal with the public and assist patients.

Basic office skills such as typing, filing, data entry, etc.

Good organizational skills.

Excellent verbal and written communication skills.

Knowledge and understanding of the health care industry preferred.

Ability to organize and prioritize work and manage multiple priorities.

Excellent attention to detail.

Proficient use of Microsoft Office applications (Word and Excel) and web-based tools.

Employment contingent upon clear fingerprint and criminal history record.

Education Requirements:

• At least one year of medical office experience.
• High School graduate or equivalent required.

Key Performance Indicators (KPI’s):

• All KPI’s are recorded in a KPI Report and evaluated monthly, quarterly, and annually.
• KPI’s may change at any time per management’s discretion.

Working Conditions:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, copiers, fax machines, scanners, etc.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job

• This is primarily a sedentary role. This would require the ability to lift files, open filing cabinets and bend or stoop, as necessary. This position requires the ability to occasionally lift office products and supplies, up to twenty pounds.
• Vision: Visual acuity adequate to perform job duties, including reading information from printed sources and computer screens.
• Hearing: Adequate to perform job duties in person and over the telephone.
• Speaking: Must be able to communicate clearly in person and over the telephone.

Supervisory Responsibility:

There is not any supervisory responsibilities with this position.

Position Type/Expected Hours of Work:

M-F

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Application Question(s):

• Did you see the schedule for this position?
• Are you looking for Part time or Full time work?

Work Location: In person

Salary : $17 - $20