What are the responsibilities and job description for the Collections Specialist position at REINALDO CASTELLANOS, P.A?
We are a small real estate law firm whom Homeowners Associations (HOAs) and Condominium Owners Associations (COAs). Coming this new year we are seeking a detail-oriented and organized Collections Specialist to manage the collection of delinquent association assessments and fees.This role requires strong communication skills, familiarity with legal collections processes, and the ability to work closely with attorneys, property managers, and association boards. FULL TIME POSITION!!
Key Responsibilities:
Manage and monitor delinquent HOA and COA accounts
Communicate with unit owners regarding outstanding balances, payment plans, and deadlines
Prepare, send, and track demand letters, notices of intent to lien, and related correspondence
Coordinate with attorneys on lien filings, foreclosures, and legal collections actions
Maintain accurate records of payments, balances, and collection activity
Work with property management companies and association representatives to resolve account issues
Ensure compliance with applicable state laws, governing documents, and firm procedures
Respond to phone calls, emails, and inquiries related to collection matters in a professional manner
Update internal case management and accounting systems regularly
Qualifications:
Preferably prior experience in collections, preferably HOA/COA, real estate, or legal environment
Strong understanding of collections processes and customer account management
Excellent written and verbal communication skills
Highly organized with strong attention to detail
Ability to handle sensitive financial matters professionally and confidentially
Proficient in Microsoft Office and legal or collections software
Ability to manage multiple accounts and deadlines efficiently
Ability to maintain accurate calculations