What are the responsibilities and job description for the Plumbing Service Manager position at Reimer Home Services?
Overview
Reimer Home Services isn’t just a company—it’s a century‑strong legacy. For over 100 years, we’ve been the trusted name in HVAC, plumbing, and electrical services across Western New York. We’re growing fast and committed to building a positive, team‑oriented culture rooted in personal and professional development.
We are seeking a Plumbing Service Manager with strong leadership skills, a history of driving KPIs, and a passion for delivering exceptional customer experiences to lead our expanding plumbing team.
Responsibilities
Lead & Manage the Plumbing Team: Oversee and support plumbing technicians while fostering a culture of accountability, craftsmanship, and teamwork.
Champion Customer Experience: Ensure outstanding service delivery, resolve issues quickly, and build long‑term customer relationships.
Drive High‑Performance Metrics: Own plumbing department KPIs and implement strategies that improve efficiency, customer retention, and revenue growth.
Develop Training & Talent: Recruit plumbing professionals, build training programs, and promote continuous skill development and career advancement.
Qualifications
Proven experience building, leading, and motivating teams
Background in plumbing (preferred)
Strong history of exceeding sales, service, and operational performance goals
Excellent communication, problem‑solving, and team‑building skills
Commitment to customer satisfaction and operational excellence
Benefits
Competitive compensation: $110K–$150K
Comprehensive health, dental, and vision insurance
401(k) with generous company match
Career advancement opportunities within a growing organization
Relocation assistance available
Location
Buffalo, NY
Reimer Home Services may conduct a pre‑employment background check and drug test, subject to applicable law.