What are the responsibilities and job description for the Hardware Technician position at Rehrig Pacific Company?
JOB REQUIREMENTS: Purpose of Role The purpose of this role is to
coordinate and execute the installation of Rehrig Pacifics Pallet
Management Solutions (Qtek) and Vision Object Recognition (VOR) systems.
This individual will also be responsible for performing maintenance,
troubleshooting, diagnostics, and repairs across all of Rehrig Pacifics
Direct-to-Store Delivery (DSD) and Supply Chain Technology offerings.
These include, but are not limited to, the VOR Ecosystem, Qtek
Equipment, and DSD Material Handling Solutions. The role is primarily
customer-facing, with additional collaboration across internal teams
such as Quality, Procurement, and New Product Development. Areas of
Accountabilities Pre-install Preparation Collaborate with Hardware
Engineer on initial customer site visit. Evaluate customer site
infrastructure readiness and compare to equipment requirements.
Coordinate local contractors to run power and data lines to the new
equipment location. Coordinate with cross-functional partners within the
company to support larger installations. Install Hardware Perform
post-delivery inspections of equipment, repair damages, and make any
necessary modifications. Perform equipment installation on site,
complete checklists, and perform testing. Review equipment
specifications and functionality with customer post installation.
Collaborate with Support staff and act as an equipment subject matter
expert to support equipment troubleshooting. Provide Technical Support
Work with equipment vendors for troubleshooting and part replacement.
Capture customer feedback to recommend software feature improvements to
increase functional value. Support NPD new tech initiatives and
implementation of pilot technology. Work with the team to develop
necessary documentation (implementation questionnaires, checklists,
internal installation, and training guides), and refine those already in
place. Support the demo equipment fleet through regular checks and
repairs between customer demos. In-Field Service Support Perform
preventive maintenance inspections and repairs at customer sites.
Support warranty service requests. Provide a high level of courteous and
professional customer service. Support Service Business Development
Simulate in-field issues to provide diagnosis support and troubleshoot
testing. Strengthen the customer in-field support strategy as directed
by the category. Help develop Rehrig Pacifics internal service strategy
by evaluating the condition of in-service equipment. Knowledge, Skills,
and Experience Bachelors Degree, or equivalent work experience,
preferably in Engineering or mechanical related fields. Minimum of 2
Years Material Handling Field Service Technician Experience Preferred.
Must have working knowledge of electrical and hydraulic schematics.
Strong technical aptitude of mechanical and electrical systems. Must
possess excellent communication skills (Written and Verbal). Ability to
work independently and autonomously in a fast-moving environment.
Ability to manage multiple projects and work collaboratively with
cross-functional teams. Ability to hold yourself and others accountable
to meet commitments. Position will require a minimum of 50% travel.
Ability to lift at least 50 lbs. \*\*\*\*\* APPLICATION INSTRUCTIONS:
Apply Online
https://www.aplitrak.com/?adid=YmJnZW5lcmljLjcxNDU2Ljg3NzBAcmVocmlnY29tcC5hcGxpdHJhay5jb20
coordinate and execute the installation of Rehrig Pacifics Pallet
Management Solutions (Qtek) and Vision Object Recognition (VOR) systems.
This individual will also be responsible for performing maintenance,
troubleshooting, diagnostics, and repairs across all of Rehrig Pacifics
Direct-to-Store Delivery (DSD) and Supply Chain Technology offerings.
These include, but are not limited to, the VOR Ecosystem, Qtek
Equipment, and DSD Material Handling Solutions. The role is primarily
customer-facing, with additional collaboration across internal teams
such as Quality, Procurement, and New Product Development. Areas of
Accountabilities Pre-install Preparation Collaborate with Hardware
Engineer on initial customer site visit. Evaluate customer site
infrastructure readiness and compare to equipment requirements.
Coordinate local contractors to run power and data lines to the new
equipment location. Coordinate with cross-functional partners within the
company to support larger installations. Install Hardware Perform
post-delivery inspections of equipment, repair damages, and make any
necessary modifications. Perform equipment installation on site,
complete checklists, and perform testing. Review equipment
specifications and functionality with customer post installation.
Collaborate with Support staff and act as an equipment subject matter
expert to support equipment troubleshooting. Provide Technical Support
Work with equipment vendors for troubleshooting and part replacement.
Capture customer feedback to recommend software feature improvements to
increase functional value. Support NPD new tech initiatives and
implementation of pilot technology. Work with the team to develop
necessary documentation (implementation questionnaires, checklists,
internal installation, and training guides), and refine those already in
place. Support the demo equipment fleet through regular checks and
repairs between customer demos. In-Field Service Support Perform
preventive maintenance inspections and repairs at customer sites.
Support warranty service requests. Provide a high level of courteous and
professional customer service. Support Service Business Development
Simulate in-field issues to provide diagnosis support and troubleshoot
testing. Strengthen the customer in-field support strategy as directed
by the category. Help develop Rehrig Pacifics internal service strategy
by evaluating the condition of in-service equipment. Knowledge, Skills,
and Experience Bachelors Degree, or equivalent work experience,
preferably in Engineering or mechanical related fields. Minimum of 2
Years Material Handling Field Service Technician Experience Preferred.
Must have working knowledge of electrical and hydraulic schematics.
Strong technical aptitude of mechanical and electrical systems. Must
possess excellent communication skills (Written and Verbal). Ability to
work independently and autonomously in a fast-moving environment.
Ability to manage multiple projects and work collaboratively with
cross-functional teams. Ability to hold yourself and others accountable
to meet commitments. Position will require a minimum of 50% travel.
Ability to lift at least 50 lbs. \*\*\*\*\* APPLICATION INSTRUCTIONS:
Apply Online
https://www.aplitrak.com/?adid=YmJnZW5lcmljLjcxNDU2Ljg3NzBAcmVocmlnY29tcC5hcGxpdHJhay5jb20