What are the responsibilities and job description for the Account Specialist position at Rehrig Pacific Company?
JOB REQUIREMENTS: Remote - must live within 1 hour of a Rehrig Pacific
Company\'s facility in Atlanta GA, Buckeye AZ, Dallas TX, Desoto KS,
Erie PA, Kenosha WI, or Orlando FL. Brief Role Description The purpose
of this role is to be the primary contact for customers and is
responsible for maintaining customer accounts and files and providing
product and service information across all aspects of Rehrig Pacifics
vertical businesses and industries. (Beverage, Emerging, Environmental
and Perishables). The position partners with the Sales Department,
fellow Account Specialists, Production, Inventory Control, Scheduling,
Shipping, Logistics and Finance teams to ensure customer accounts, order
status, production receipts and shipping are accurate in the system.
Responsible for scalability of multiple accounts to small and medium
customers with high complexity. This position will report to the
Customer Service Manager. Key Accountabilities \* Customer Focus \* Set
up new customer accounts. \* Maintain and update customer records and
files. \* Take customer orders either directly from customers or Sales
Representative. \* Lead all post Sales efforts to ensure customer needs
are met and their order experience is positive allowing Sales to focus
on growth of accounts. \* Communicate with customers regarding issues
such as order status, quotations, order changes and confirmations, as
well as any complaints or questions. \* Expedite, track and review
customer scheduling requirements. Analyze and interpret data to ensure
all customer requirements are met. \* Collaboration \* Work with Plant
Managers to request and prepare customer product and service reports. \*
Work hand-in-hand with Sales and internal partners to ensure
deliverables are being met to satisfy customer needs, drive revenue, and
increase customer satisfaction. \* Collaborate with both scheduling and
to ensure customer deliverables are met. \* Supports sales with
understanding the prioritization of orders being submitted by customer.
\* Carry out other associate duties as directed by the Customer Service
Manager \* Drive for Results \* In collaboration with Sales Operations
team, monitor the aging inventory report to sales and/or the customer
when stock reaches 90 days. Work with the customer and/or sales to ship
or warehouse and bill overaged inventory. \* Provide monthly strategic
forecasting data that improves capacity utilization, manages costs,
increases efficiencies, and better supports customer needs. \* Monitor
progress of customers orders through supplied manufacturing reports,
keeping customers informed on the status of their orders. \* Take a lead
role and represent Sales by addressing operational solutions/issues at
customer sites \* Be the voice of the customer and communicate relevant
information / make recommendations to the appropriate attention is given
in a timely manner \* Responsible for processing customer Requests for
Quotes (RFQ) for units and parts within company guidelines. \* Own the
entire process of all customer service inquiries that ensure we have
delivered a World Class customer experience that creates retention and
new opportunities. \* Decision-Making \* Initiate correction process to
resolve customer complaints and service requests, coordinating with
appropriate departments. \* Balance and troubleshoot daily order
activity, including identification and resolution of discrepancies. \*
Analyze, interpret, process and edit incoming orders and order changes
according to established departmental guidelines and procedures. Check
pricing, part number and revision levels, shipping requirements,
condition of sales, etc. to ensure order accuracy. Determine and
schedule ship date to initiate material and production cycle. \* Re To
view the full job description please use the link below.
https://www.aplitrak.com/?adid=YmJnZW5lcmljLjg4ODY3Ljg3NzBAcmVocmlnY29tcC5hcGxpdHJhay5jb20
\*\*\*\*\* APPLICATION INSTRUCTIONS: Apply Online:
https://www.aplitrak.com/?adid=YmJnZW5lcmljLjg4ODY3Ljg3NzBAcmVocmlnY29tcC5hcGxpdHJhay5jb20
Company\'s facility in Atlanta GA, Buckeye AZ, Dallas TX, Desoto KS,
Erie PA, Kenosha WI, or Orlando FL. Brief Role Description The purpose
of this role is to be the primary contact for customers and is
responsible for maintaining customer accounts and files and providing
product and service information across all aspects of Rehrig Pacifics
vertical businesses and industries. (Beverage, Emerging, Environmental
and Perishables). The position partners with the Sales Department,
fellow Account Specialists, Production, Inventory Control, Scheduling,
Shipping, Logistics and Finance teams to ensure customer accounts, order
status, production receipts and shipping are accurate in the system.
Responsible for scalability of multiple accounts to small and medium
customers with high complexity. This position will report to the
Customer Service Manager. Key Accountabilities \* Customer Focus \* Set
up new customer accounts. \* Maintain and update customer records and
files. \* Take customer orders either directly from customers or Sales
Representative. \* Lead all post Sales efforts to ensure customer needs
are met and their order experience is positive allowing Sales to focus
on growth of accounts. \* Communicate with customers regarding issues
such as order status, quotations, order changes and confirmations, as
well as any complaints or questions. \* Expedite, track and review
customer scheduling requirements. Analyze and interpret data to ensure
all customer requirements are met. \* Collaboration \* Work with Plant
Managers to request and prepare customer product and service reports. \*
Work hand-in-hand with Sales and internal partners to ensure
deliverables are being met to satisfy customer needs, drive revenue, and
increase customer satisfaction. \* Collaborate with both scheduling and
to ensure customer deliverables are met. \* Supports sales with
understanding the prioritization of orders being submitted by customer.
\* Carry out other associate duties as directed by the Customer Service
Manager \* Drive for Results \* In collaboration with Sales Operations
team, monitor the aging inventory report to sales and/or the customer
when stock reaches 90 days. Work with the customer and/or sales to ship
or warehouse and bill overaged inventory. \* Provide monthly strategic
forecasting data that improves capacity utilization, manages costs,
increases efficiencies, and better supports customer needs. \* Monitor
progress of customers orders through supplied manufacturing reports,
keeping customers informed on the status of their orders. \* Take a lead
role and represent Sales by addressing operational solutions/issues at
customer sites \* Be the voice of the customer and communicate relevant
information / make recommendations to the appropriate attention is given
in a timely manner \* Responsible for processing customer Requests for
Quotes (RFQ) for units and parts within company guidelines. \* Own the
entire process of all customer service inquiries that ensure we have
delivered a World Class customer experience that creates retention and
new opportunities. \* Decision-Making \* Initiate correction process to
resolve customer complaints and service requests, coordinating with
appropriate departments. \* Balance and troubleshoot daily order
activity, including identification and resolution of discrepancies. \*
Analyze, interpret, process and edit incoming orders and order changes
according to established departmental guidelines and procedures. Check
pricing, part number and revision levels, shipping requirements,
condition of sales, etc. to ensure order accuracy. Determine and
schedule ship date to initiate material and production cycle. \* Re To
view the full job description please use the link below.
https://www.aplitrak.com/?adid=YmJnZW5lcmljLjg4ODY3Ljg3NzBAcmVocmlnY29tcC5hcGxpdHJhay5jb20
\*\*\*\*\* APPLICATION INSTRUCTIONS: Apply Online:
https://www.aplitrak.com/?adid=YmJnZW5lcmljLjg4ODY3Ljg3NzBAcmVocmlnY29tcC5hcGxpdHJhay5jb20