What are the responsibilities and job description for the Medical Office Administrator position at Rehabilitation Equipment Associates?
Job Description: Office Administrator – Medical Insurance & Billing
Position: Office Administrator
Location: Rehabilitation Equipment Associates
Employment Type: Full-Time
Reports To: Office Manager / Billing Supervisor
Environment: Fast-paced medical equipment & customer service office
Position Overview:
detail-oriented Office Administrator with strong knowledge of MassHealth, Medicare/Medicaid, and private insurance plans. The ideal candidate is comfortable working in a fast-paced environment, managing multiple tasks, and supporting patients who rely on durable medical equipment and mobility solutions.
Key Responsibilities
Insurance & Billing
- Verify insurance eligibility and benefits for MassHealth, Medicare, Medicaid, and private carriers.
- Submit, track, and follow through with prior authorizations, documentation requests, and medical necessity paperwork.
- Prepare and submit clean claims using correct HCPCS codes and documentation.
- Handle insurance denials, resubmissions, and appeals.
- Communicate with insurance representatives, clinicians, and patients.
Front Office & Administrative
- Answer phones, greet customers, and assist walk-in inquiries.
- Manage patient intake, documentation, and scheduling.
- Coordinate with ATPs, service technicians, and management.
- Perform scanning, filing, and record maintenance.
- Maintain confidentiality and HIPAA compliance.
Qualifications
- 1–3 years of experience with MassHealth, Medicare, Medicaid, and private insurance plans.
- Strong understanding of DME insurance processes (preferred).
- Experience with prior authorizations and appeals.
- Excellent communication and organizational skills.
Job Type: Full-time
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person