Spa Supervisor | Full-Time

Salary range $23.00-$26.00 hourly

Exceptional guest experiences begin with exceptional leadership. We are looking for an experienced, service-driven Operations Supervisor to join our team in a leadership capacity. This role is ideal for someone who thrives in a fast-paced luxury environment, enjoys developing others, and takes pride in delivering operational excellence.

As the Operations Supervisor, you will support the Director of AquaVie in the daily operations of AquaVie Fitness & Wellness Club, helping ensure every member and guest receives the elevated service our club is known for. You will provide leadership and operational support across the Front Desk, Spa Concierge, Spa Attendants, Retail Operations, and facility operations while partnering with the Personal Training and Group Fitness teams to create a seamless luxury wellness experience.

What Your Day-to-Day Looks Like:

Every day offers the opportunity to lead by example, support your team, and create memorable experiences for our members and guests. Your responsibilities will include:

• Supporting and upholding AquaVie's luxury service standards while serving as a role model for professionalism, hospitality, and member engagement.
• Assisting with guest and member relations by resolving concerns, supporting service recovery, and fostering long-term member satisfaction and retention.
• Providing daily operational support for the Front Desk, Spa Concierge, Spa Attendants, Retail Operations, and facility operations.
• Assisting with recruiting, onboarding, training, coaching, and developing team members while supporting performance management and employee engagement.
• Conducting department meetings and communicating operational updates while promoting teamwork and accountability.
• Assisting with employee scheduling, staffing coverage, payroll review, labor management, and timecard accuracy.
• Monitoring daily club operations, facility presentation, spa scheduling, and overall guest experience.
• Conducting routine facility walkthroughs to ensure cleanliness, safety, operational readiness, and compliance with company standards.
• Serving as Manager on Duty as assigned and responding to operational or guest service needs.
• Supporting retail and spa operations, including inventory management, ordering, merchandising, and product presentation.
• Maintaining operational reports, payroll documentation, labor reporting, SOP updates, and training materials.
• Assisting with expense management, inventory controls, and revenue-support initiatives.
• Completing special projects and additional responsibilities as assigned by the Director of AquaVie.

What We're Looking For:

• High school diploma or equivalent required.
• Associate or Bachelor's degree in Hospitality Management, Business Administration, Recreation Management, or a related field preferred.
• Minimum of three (3) years of supervisory or leadership experience in hospitality, fitness, spa, wellness, hotel, club, or a related service environment.
• Experience leading, coaching, and developing employees in a customer-focused environment.
• Experience with scheduling, payroll administration, labor management, and operational reporting.
• Strong guest service, conflict resolution, and service recovery experience.
• Experience with retail operations, inventory management, and merchandising preferred.
• CPR and First Aid certification preferred or ability to obtain.
• Experience with Club Automation, UKG, Kronos, or similar scheduling and payroll systems preferred.
• Strong leadership, communication, organizational, and problem-solving skills.
• Professional appearance and commitment to delivering exceptional hospitality.
• Flexible availability including mornings, evenings, weekends, holidays, and special events as business needs require.

What You Bring to the Team:

• Leads by example while promoting AquaVie's culture of hospitality, professionalism, and service excellence.
• Supports daily operations to ensure exceptional member and guest experiences across all departments.
• Builds strong relationships with members, guests, employees, and hotel partners through effective communication and collaboration.
• Coaches, mentors, and supports employee development while fostering a positive and accountable team culture.
• Maintains operational standards through regular facility inspections and attention to detail.
• Supports scheduling, payroll, labor management, inventory, and administrative functions with accuracy and efficiency.
• Demonstrates sound judgment, professionalism, and the ability to prioritize competing operational needs.
• Responds confidently to guest concerns and operational challenges while maintaining a calm, solution-oriented approach.
• Partners with leadership to improve operational performance, employee engagement, and financial results.
• Follows all company policies, safety procedures, and operational standards.
• Assists with additional responsibilities as assigned.

Benefits & Perks:

• Medical, Dental, Vision, and Voluntary Benefits
• 401(k) Retirement Plan
• Wellness and Employee Assistance Program
• PerkSpot Employee Discount Program
• Hotel Stay Discounts
• Employee Meals
• AquaVie Fitness & Spa Membership Discount
• Training and Career Growth Opportunities
• Discounts at Grand America Hotels & Resorts properties
• Convenient access to trolley station and downtown bus routes

Our Culture:

At AquaVie, we believe wellness starts with how we care for our guests and each other. We are committed to creating an environment where teamwork, respect, and service excellence are at the heart of everything we do.

If you are passionate about helping others live healthier lives, enjoy building meaningful relationships, and thrive in a luxury wellness environment, we would love to meet you.

Physical Requirements

• Ability to stand and walk for extended periods throughout the workday.
• Ability to bend, stoop, kneel, reach, climb stairs, and move throughout the facility.
• Ability to lift, carry, push, and pull up to 25 pounds regularly and up to 50 pounds with assistance.
• Ability to use computers and office equipment while completing administrative tasks.

• Ability to visually inspect facilities and communicate effectively in person and by telephone.

• Ability to perform the essential functions of the position with or without reasonable accommodation.

Additional Information

This is a non-exempt hourly position. A flexible schedule is required based on business needs, including mornings, evenings, weekends, and holidays.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

This job description is intended to describe the general nature and level of work being performed. Duties and responsibilities may change at any time based on business needs.