F&B Manager

Position Summary

The Food and Beverage Manager supports both Lucky H and The Coffee Shop in all aspects of daily operations in fast-paced, high-volume Food & Beverage Department. This role is hands-on and highly visible, requiring a leader who thrives under pressure, delivers exceptional guest experiences, and develops a strong team.

Key Responsibilities

Operations Management

• Oversee daily opening and closing procedures, ensuring the coffee shop is always guest-ready
• Passion for training and developing front of house team members
• Monitor workflow, speed of service, and quality standards during peak volume periods
• Manage cash handling, POS systems, daily sales reporting, and end-of-day reconciliation
• Ensure compliance with all health, safety, and food handling regulations
• Maintain equipment, coordinate repairs, and manage vendor relationships

Team Leadership

• Assist in recruiting, onboarding, training, and scheduling of staff
• Coach hosts and waitstaff on GALA service standards, product knowledge, and efficiency
• Conduct performance check-ins and contribute to employee reviews
• Foster a positive, inclusive, and high-energy team culture
• Manage conflict resolution, have crucial conversations, and corrective actions as needed
• Lead by example and uphold company standards

Guest Experience

• Lead by example on the floor, modeling exceptional hospitality standards
• Handle guest complaints and service recovery with professionalism and urgency
• Ensure consistency in product quality, presentation, and delivery times

Inventory & Cost Control

• Assist with ordering, receiving, and managing food, beverage, and supply inventory
• Monitor waste, track par levels, and support labor and COGS targets
• Help prepare weekly/monthly operational reports for Restaurant Manager to review

Qualifications

• 3–5 years of experience in food & beverage management, preferably in a high-volume café, coffee shop, or quick-service concept
• Proven ability to lead and motivate a team in a fast-paced environment
• Strong knowledge of Service standards, guest satisfaction and employee retention
• Proficiency with POS systems and scheduling software (e.g., 7shifts,)
• Serv-Safe Manager Certification (required or willingness to obtain)
• Excellent communication, (written and verbal) problem-solving, and organizational skills
• Flexible availability including early mornings, evenings, weekends, and holidays
• Ability to stand and walk for extended periods and lift up to 30–50 pounds as required.
• Strong written and verbal communication skills, including professional email correspondence, report writing, and effective communication with managers and team members
• Possesses strong business acumen to understand business flow, execution and obtain profitability

Compensation & Benefits

• Competitive salary based on experience
• Health benefits, vacation, holiday pay and sick hours, discounted employee meals
• Clear path to Restaurant Manager for high performers

Equal Opportunity Employer
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