What are the responsibilities and job description for the Ent Help Desk Technician position at Regulated Companies?
Provides first-level support for personal computer equipment, operating system software, and company-standard desktop applications for MDU Resources and its family of companies. Builds trusted relationships with customers through support and education of available programs and services. Provides extraordinary customer support and service while consistently meeting Enterprise Service Desk productivity and quality standards. Independently manage incoming calls, chats, and self-service requests. Responsible for placing safety as #1 priority in day-to-day work routine for self and others.
MINIMUM QUALIFICATIONS
A working knowledge of information technology concepts at a level normally acquired through the completion of three years of combined industry recognized in-depth technical education, and experience related to the position.
OTHER REQUIREMENTS
Must take all measures necessary to protect networks, devices, programs and data from cyber-attack, damage or unauthorized access.
Must be legally authorized to work in the United States, no sponsorships considered.
Required to maintain a valid driver’s license.
Subject to pre-employment drug testing and background checks.
Must be available to respond to emergency calls after-hours and on weekends on a rotational weekly basis.
PREFERRED QUALIFICATIONS
Industry-recognized technical certifications E.G., CompTIA A and Microsoft Certified Desktop Support Technician (MCDST) certification.
JOB RESPONSIBILITES
Tend to the Help Desk according to established schedules including overtime hours as required and time periods that extend beyond the normal business hours of 6:00 AM - 7:00 PM, Monday through Friday.
Diagnose, research, and resolve problems associated with company standard personal computer hardware and software for the employees of MDU Resources, including its divisions and subsidiaries.
Escalates issues as needed and works with Level 2 support to provide a resolution while maintaining call ownership to ensure incidents have been addressed.
Provides comprehensive verbal or written communications to resolve problems within established policies and procedures.
Document all incidents and resolutions on assigned issues for future reference.
Performs other tasks and special projects as assigned.
Application Deadline: November 16, 2026
Offers Typically Range Between $25.13 - $31.41 hourly
To view our comprehensive and competitive benefits package, click here.
Energizing Lives for a Better Tomorrow
Salary : $25 - $31
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution.
Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right.
Surveys & Data Sets
What is the career path for a Ent Help Desk Technician?
Sign up to receive alerts about other jobs on the Ent Help Desk Technician career path by checking the boxes next to the positions that interest you.
Responsible for a variety of engineering tasks associated with a particular assignment in one of the engineering departments or field operating districts. ...more
Responsible for placing safety as #1 priority in day-to-day work routine for self and others. Operate, maintain and repair facilities, compressor engines, ...more
Transport material and equipment to jobsites. Operates backhoes, skid steers, trenchers and mini excavators as needed. Assists with the installation of cat...more
MDU Resources is excited to provide on-the-job experiences for students to apply their field of study and to identify potential candidates for future oppor...more
What You’ll Do Northland Health Centers is seeking a full-time, onsite IT Help Desk Technician to support technology operations across our clinic locations...more
Delta Intelligent Building Technologies (Canada) Inc.Surrey, ND
About Delta Intelligent Building Technologies (Canada) Inc. (formerly known as Delta Controls). Delta Intelligent Building Technologies (Canada) Inc. (a su...more
