What are the responsibilities and job description for the IT Help Desk Technician position at Northland Health Centers?
What You’ll Do
Northland Health Centers is seeking a full-time, onsite IT Help Desk Technician to support technology operations across our clinic locations. In this role, you'll serve as the first point of contact for staff needing technical assistance, helping troubleshoot and resolve computer, hardware, software, and application issues to keep daily operations running smoothly.
Key Responsibilities:
- Provide first-level technical support and customer service for IT-related questions and issues.
- Troubleshoot computer, hardware, software, and application problems.
- Log, track, and manage support requests through the ticketing system, following issues through resolution.
- Prioritize requests based on urgency and impact on clinic operations.
- Escalate complex technical issues to the appropriate IT team members.
- Document troubleshooting steps, solutions, and recurring issues.
- Identify opportunities to improve processes and reduce recurring technical problems.
- Communicate clearly with staff regarding issue status, troubleshooting steps, and expected resolution.
What You'll Bring
- High school diploma or equivalent, REQUIRED
- 1–2 years of IT help desk, technical support experience preferred.
- Valid North Dakota driver's license.
- Familiarity with medical terminology preferred.
- Strong troubleshooting, communication, and customer service skills.
- Ability to prioritize tasks, manage multiple requests, and work effectively with a team.
- A patient, professional, and service-oriented approach to supporting staff with varying levels of technical experience.
Schedule and Compensation
Schedule: Monday–Thursday, 8:00 a.m.–5:00 p.m.; Friday, 8:00 a.m.–3:30 p.m., with a one-hour lunch break each day.
Position: Full-time, onsite position. Remote or work-from-home options are not available.
Compensation: $21–$25 per hour, depending on qualifications and experience.
Work Environment
This position requires an onsite presence to provide hands-on technical support to staff across Northland Health Centers locations. Remote or hybrid work arrangements are not available.
A Typical Day
Your day begins by reviewing incoming support requests and identifying the most urgent needs. Throughout the day, you'll assist staff with technical questions, troubleshoot hardware and software issues, and investigate problems that require additional attention. You'll keep users informed of progress, document solutions, and work with other IT team members when issues require further support. Before wrapping up, you'll update tickets, confirm resolutions, and prioritize outstanding requests to help ensure staff across our clinic locations have the technology support they need.
Why Northland Health Centers?
Northland Health Centers is a Federally Qualified Health Center serving urban and rural communities across North Dakota. Our teams work together to improve access to quality medical, dental, and behavioral health services. As part of our IT team, you'll play an important role in supporting the technology that helps our staff care for patients and serve our communities.
Salary : $21 - $25