What are the responsibilities and job description for the Members Services Associate - Hybrid position at Regis HR Group?
We're looking for a Member Services Associate who is passionate about making a difference, likes to wear different hats, and wants to have their creativity and new ideas valued.
Responsibilities:
- Provide exceptional administrative services with a dedication to exceeding clients’ members’ expectations.
- Manage online calendars and appointments, including coordinating and scheduling meetings.
- Manage email accounts and handle correspondence on behalf of the clients.
- Develop and maintain expertise in clients’ association benefits and initiatives to effectively inform and engage members.
- Compile clients’ monthly membership reports.
- Maintain the integrity of clients’ membership databases (update/add records).
- Field questions/requests related to clients’ memberships.
- Work closely with clients’ teams, leveraging collective strengths to enhance membership recruitment and retention.
- Process, input into the databases, and deposit membership payments.
- Process registrations, maintain registration lists, track exhibitors, work with sponsors, order conference supplies, and generate attendee badges and registration packets. This position may also be on-site at conferences and will assist with registration and other on-site logistics.
- Manage multiple priorities with accountability, ensuring tasks are completed accurately and on time.
- Take ownership of assigned responsibilities, proactively identifying and resolving challenges.
- Foster strong working relationships with colleagues, clients, and members to create a collaborative and supportive environment.
- Demonstrate commitment to company's mission by going above and beyond to ensure clients’ members’ satisfaction.
- Provide in-office support as needed.
Qualifications:
- 5 years of administrative or customer service experience.
- Exceptional customer service skills.
- Excellent communication skills.
- Ability to think through problem-solving situations critically and proactively seek out solutions.
- Easily adopt new technology platforms and proficient with Microsoft Office (Word, Excel, Outlook), Google Workspace (Gmail, Calendar, Drive, & Sheets), Doodle, SharePoint, Monday.com and Zoom.
- Amazing organizational skills with exceptional, consistent attention to detail.
- Demonstrated ability to take responsibility for tasks, meet deadlines, and proactively communicate progress.
- Comfortable with and easily adapt to change.
- Willingness to continuously learn and develop new skills to stay at the forefront of association management best practices.
- Willingness to travel when necessary.
Note: This description indicates, in general terms, the type and level of work performed and responsibilities held by the team member(s). Duties described are not to be interpreted as being all-inclusive or specific to any individual team member.
No Third Party Agencies or Submissions Will Be Accepted.
Our company is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. DFWP
Opportunities posted here do not create any implied or express employment contract between you and our company / our clients and can be changed at our discretion and / or the discretion of our clients. Any and all information may change without notice. We reserve the right to solely determine applicant suitability. By your s
