What are the responsibilities and job description for the Single Point of Contact (SPOC) – Loan Servicing (Flex opportunity) position at Regions?
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.
Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored in accordance with regulatory requirements and in conjunction with Regions’ Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system.
Job Description:
At Regions, the Loan Servicing Single Point of Contact Specialist works with customers that are going through the foreclosure process as the sole point of contact for the borrower until their financial hardship is resolved.
Primary Responsibilities
Acts as a direct point of contact for delinquent or imminent default borrowers and assists them through the loss mitigation servicing process
Assesses, resolves, and executes appropriate workout solutions
Works with customers to resolve mortgage account delinquency status while minimizing company interest losses
Implements repayment plans as necessary and collects delinquent payments
Ensures that files and paperwork are properly and accurately completed
Ensures compliance with risk management programs, rules and regulations, and cybersecurity practices; identifies opportunities for and supports process improvements; applies disciplined change management practices
May contact outside parties to collect or clarify documentation
This position requires the tracking of time and is eligible for overtime for hours worked in excess of 40 per week under the Fair Labor Standards Act.
This position is incentive eligible.
Requirements
High School Diploma or GED
Applicants will be expected to pass any assessment associated with the position
Skills and Competencies
A bility to interpret and ensure compliance with applicable rules, regulations, and industry guidance
Ability to work in a fast-paced environment
Detailed oriented
Proficient in Microsoft Excel and Word
Strong customer service skills
Strong organization skills
Answer a high volume of incoming customer calls on a daily basis
Communicate with borrowers who have delinquent accounts
Make outgoing calls as needed to provide information and follow up
Document customer interactions accurately and professionally
Strongly preferred:
Collections, Mortgage and/or Call Center experience.
Schedule:
Full‑time (40 hours per week)
Monday–Friday between 8:00 a.m. and 6:00 p.m.
One evening shift per week from 11:00 a.m. to 8:00 p.m.
Rotating Saturdays from 8:00 a.m. to 12:00 p.m.
Shift will be assigned based on business needs
This position is intended to be onsite, now or in the near future. Associates will have regular work hours, including full days in the office three or more days a week. The manager will set the work schedule for this position, including in-office expectations.
This position may be filled at a higher level depending on the candidate's qualifications and relevant experience.
Position Type Full time
Compensation Details
Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.
The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.
Job Range Target:
Minimum: $36,000.00 USD
Median: $43,479.00 USD
Incentive Pay Plans: This role is eligible to participate in a formulaic incentive plan. Employees have the potential to earn incentives based on performance against defined metrics and goals.
Benefits Information
Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates. Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.
Paid Vacation/Sick Time
401K with Company Match
Medical, Dental and Vision Benefits
Disability Benefits
Health Savings Account
Flexible Spending Account
Life Insurance
Parental Leave
Employee Assistance Program
Associate Volunteer Program
Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions’ benefits, please click or copy the link below to your browser.
https://www.regions.com/about-regions/welcome-portal/benefits
Location Details Hattiesburg Mortgage Ops
Location: Hattiesburg, Mississippi
Equal Opportunity Employer/including Disabled/Veterans
Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.
Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored in accordance with regulatory requirements and in conjunction with Regions’ Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system.
Job Description:
At Regions, the Loan Servicing Single Point of Contact Specialist works with customers that are going through the foreclosure process as the sole point of contact for the borrower until their financial hardship is resolved.
Primary Responsibilities
Acts as a direct point of contact for delinquent or imminent default borrowers and assists them through the loss mitigation servicing process
Assesses, resolves, and executes appropriate workout solutions
Works with customers to resolve mortgage account delinquency status while minimizing company interest losses
Implements repayment plans as necessary and collects delinquent payments
Ensures that files and paperwork are properly and accurately completed
Ensures compliance with risk management programs, rules and regulations, and cybersecurity practices; identifies opportunities for and supports process improvements; applies disciplined change management practices
May contact outside parties to collect or clarify documentation
This position requires the tracking of time and is eligible for overtime for hours worked in excess of 40 per week under the Fair Labor Standards Act.
This position is incentive eligible.
Requirements
High School Diploma or GED
Applicants will be expected to pass any assessment associated with the position
Skills and Competencies
A bility to interpret and ensure compliance with applicable rules, regulations, and industry guidance
Ability to work in a fast-paced environment
Detailed oriented
Proficient in Microsoft Excel and Word
Strong customer service skills
Strong organization skills
Answer a high volume of incoming customer calls on a daily basis
Communicate with borrowers who have delinquent accounts
Make outgoing calls as needed to provide information and follow up
Document customer interactions accurately and professionally
Strongly preferred:
Collections, Mortgage and/or Call Center experience.
Schedule:
Full‑time (40 hours per week)
Monday–Friday between 8:00 a.m. and 6:00 p.m.
One evening shift per week from 11:00 a.m. to 8:00 p.m.
Rotating Saturdays from 8:00 a.m. to 12:00 p.m.
Shift will be assigned based on business needs
This position is intended to be onsite, now or in the near future. Associates will have regular work hours, including full days in the office three or more days a week. The manager will set the work schedule for this position, including in-office expectations.
This position may be filled at a higher level depending on the candidate's qualifications and relevant experience.
Position Type Full time
Compensation Details
Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.
The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.
Job Range Target:
Minimum: $36,000.00 USD
Median: $43,479.00 USD
Incentive Pay Plans: This role is eligible to participate in a formulaic incentive plan. Employees have the potential to earn incentives based on performance against defined metrics and goals.
Benefits Information
Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates. Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.
Paid Vacation/Sick Time
401K with Company Match
Medical, Dental and Vision Benefits
Disability Benefits
Health Savings Account
Flexible Spending Account
Life Insurance
Parental Leave
Employee Assistance Program
Associate Volunteer Program
Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions’ benefits, please click or copy the link below to your browser.
https://www.regions.com/about-regions/welcome-portal/benefits
Location Details Hattiesburg Mortgage Ops
Location: Hattiesburg, Mississippi
Equal Opportunity Employer/including Disabled/Veterans
Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.
Salary : $36,000 - $43,479