Senior Security Officer

MINIMUM QUALIFICATIONS:

Education, Experience or Equivalent Combination

• High School Diploma or equivalent
  AND
• At least one (1) year of experience working in HealthPartners Security,
  OR
• A two year degree in a relevant field, OR a relevant certification, OR equivalent experience in healthcare security, public safety, or emergency response

Licensure / Registration / Certification

• Valid, unrestricted driver’s license
• IAHSS Basic Certification (or ability to obtain within 90 days of hire)

Knowledge, Skills, and Abilities

• Demonstrated leadership and mentoring ability
• Strong written and verbal communication skills
• Ability to make sound decisions in high stress and emergent situations
• Advanced deescalation and use of force decision making skills
• Ability to train, coach, and evaluate Security Officers
• Proficiency with Microsoft Office and electronic reporting systems

PREFERRED QUALIFICATIONS:

• Experience as a Field Training Officer, mobile Security resource, or other experience related to the specialization of the role
• Knowledge of Joint Commission and Environment of Care standards

ESSENTIAL DUTIES:

1. (40%) – Patrol, Facility Security & Operational Support

• Performs all duties of a Security Officer at an advanced level.
• Conducts regular patrols, hazard assessments, and security system monitoring.
• Builds strong relationships with staff and patients to identify safety concerns.

2. (20%) – Field Training & Staff Development (Primary FTO Role)

• Serves as the primary Field Training Officer for new and existing Security Officers.
• Provides hands on instruction in patrol, communication, safety, and emergency response.
• Teaches report writing, documentation standards, and professional conduct.
• Evaluates trainee performance, maintains training records, and communicates progress to leadership.
• Supports curriculum development and training delivery at the New Security Officer Training Academy.
• Reinforces expectations, policies, and best practices through daily coaching.

Or

20%) – Travel Time (Primary Mobile Patrol Role)

• Travel between multiple assigned sites during a shift using a HealthPartners vehicle to provide mobile patrol, incident response, and security standby coverage.
• Manage time and routing effectively to maintain responsiveness across a geographically distributed service area.
• Remain available to support urgent or emerging security needs at various locations as operational demands require.

3. (20%) – Emergency & Threat Response Leadership

• Leads responses to alarms, safety incidents, and high risk events.
• Coordinates team-based interventions and ensures appropriate use of force decision making.
• Conducts structured debriefings following incidents.
• Responds to patient restraint situations and behavioral health events.
• Provides on scene leadership until relieved by a Supervisor or higher authority.

4. (20%) – Documentation, Reporting & Policy Enforcement

• Investigates theft, assault, and safety allegations.
• Completes detailed incident reports and ensures documentation accuracy.
• Reviews reports submitted by Officers and provides coaching as needed.
• Enforces criminal and administrative violations, including citations, trespass paperwork, and citizen arrests.

• 
  Job description rankings/percentages are intended to reflect normal averages over an extended period of time, and are subject to daily variances. Quality and efficiency standards should at no time be compromised to meet the average expectations expressed above. Job descriptions are subject to change to accommodate organization or department needs.

ORGANIZATIONAL EXPECTATIONS:

Excellence: We strive for the best results and always look for ways to improve.

Compassion: We care and show empathy and respect for each person.

Partnership: We are strongest when we work together and with those we serve.

Integrity: We are open and honest, and we keep our commitments.

Additional Expectations:

• Complies with safety instructions, observes safe work practices, provides input on safety issues, and promotes a safe work environment.

• Maintains regular and timely attendance.

• Protects confidentiality.

• Demonstrate participation in and support of the organization's Corporate Integrity Program by participating in compliance-related education and training and complying with the organization's policies and procedures.

• Timely completion of all mandatory education and organizational requirements (i.e., licensure/certification, Employee Health and Wellness requirements, annual training, etc.)

We’re a nonprofit, integrated health care organization, providing health insurance in six states and high-quality care at more than 90 locations, including hospitals and clinics in Minnesota and Wisconsin. We bring together research and education through HealthPartners Institute, training medical professionals across the region and conducting innovative research that improve lives around the world.

At HealthPartners, everyone is welcome, included and valued. We’re working together to increase diversity and inclusion in our workplace, advance health equity in care and coverage, and partner with the community as advocates for change.

Benefits Designed to Support Your Total Health
As a HealthPartners colleague, we’re committed to nurturing your diverse talents, valuing your dedication, and supporting your work-life balance. We offer a comprehensive range of benefits to support every aspect of your life, including health, time off, retirement planning, and continuous learning opportunities. Our goal is to help you thrive physically, mentally, emotionally, and financially, so you can continue delivering exceptional care.

Join us in our mission to improve the health and well-being of our patients, members, and communities.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant because of race, color, sex, age, national origin, religion, sexual orientation, gender identify, status as a veteran and basis of disability or any other federal, state or local protected class.