What are the responsibilities and job description for the Patient Service Representative position at Regional Eye Associates, Inc. and Surgical Eye Center of Morgantown?
Responsible for performing complex and multiple clerical support functions in the front office. The position is in a physician office practice that has a high volume of public contact.
- Schedules provider appointments.
- Greets patients promptly and professionally and registers patients by gathering, verifying and entering in demographic and insurance information.
- Obtains all registration information and ensures the completeness of the patient medical record.
- Collects co-payments, co-insurances, deductibles, past due balances, and personal payments.
- Handles inquiries about insurances accepted, office hours, services, locations, exam fees, etc.
- Works with the technical staff to triage patient emergency calls.
- Accepts charges within the management information system and verifies accuracy.
- Maintains the general appearance of the waiting room or reception area.
- Effectively manages dynamic and potentially stressful patient encounters.
- Effectively learns to work within the scheduling and billing systems.
- Effectively learns to work within the electronic health record software.
- Maintains working knowledge of all office equipment.
- Participates in continuing education programs and quality improvement programs at the direction of the supervisor.
- Uses excellent guest relations skills in all interactions with patients, visitors and staff.
- Other duties as assigned.
Qualifications
- High school diploma or equivalent degree.
- Two years of experience working in a medical office setting.
- The ability to keep pace with a high volume of patient visits.
- Ability to travel to other offices on an as needed basis.
Minimum Demonstrated Skills
- Ability to establish and maintain effective relationships with patients, visitors, physicians, staff and other persons contacted in the course of work.
- Ability to enter data into a computer.
- Ability to keep pace with a high volume of patients while performing multiple, sometimes, complex, tasks.
- Demonstrated excellence in organizational skills.
- Demonstrated excellence in communication skills.
- Demonstrated ability to effectively convey ideas and information.
- Demonstrated ability to work cooperatively as part of a team.
Job Type: Full-time
Pay: $16.21 - $22.69 per hour
Benefits:
- 401(k)
- 401(k) matching
- Bereavement leave
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Free flu shots
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Ability to Commute:
- Morgantown, WV 26505 (Required)
Ability to Relocate:
- Morgantown, WV 26505: Relocate before starting work (Required)
Work Location: In person
Salary : $16 - $23