Case Manager/Service Coordinator

SUMMARY:

Develops, coordinates and facilitates activities which result in an increased awareness of the services available and rendered to people with developmental disabilities by performing various functions, such as: case consultation, social assessments, resource development, treatment modalities, development of person-centered plans, individualized family service plans and coordinating family and persons served diagnosis and treatment techniques. Facilitates the education of persons served, families, and service providers regarding available services.

POSITION SPECIFICATIONS:

1. EDUCATION

Master’s degree from an accredited school in Social Work, Human Services, Drug and Alcohol, Education, Counseling, Psychology, Criminal Justice or

Bachelor’s degree from an accredited school in Human Behavioral Science, which would typically include degrees in:

· Child Development

· Counseling

· Psychology

· Social Work

· Sociology

The degree must be one of those listed above andmust include a course of study of a combined total of 30 semesters, or 45 quarter hours, in the Development of Human Behavior, Child Development, Family Intervention Techniques, or Diagnostic Measures of Therapeutic Techniques all of which are typically required for degrees in Child Development, Counseling, Psychology, Social Work and Sociology.

2. WORK EXPERIENCE:

Minimum of one year case management experience within a social services, health care/service or related environment required.

3. OTHER SKILLS AND ABILITIES:

a) Ability to communicate effectively verbally and in writing at the highest professional level with families, vendors and service communities.

b) Ability to effectively present information to RCOC resource groups.

c) Participates in internal agency activities, which lead to the development of collaborative efforts between RCOC and other services and supports for people with disabilities.

d) Ability to apply RCOC mission statement and guiding principles towards solving everyday issues.

e) Must be a self-starter who can work on complex problems, interacting with a wide variety of constituents with priorities.

f) Must exercise skill in creative problem solving minimal supervision and direction.

g) Must be proficient in the use of a computer and independently produce all persons served related reports and correspondence.

4. CERTIFICATIES/LICENSES/REGISTRATIONS:

proof of valid California driver’s license and auto insurance. Must have a means of transportation that will permit incumbent to discharge job duties effectively and efficiently.

ESSENTIAL DUTIES AND RESPONSIBILIES:

To perform this job successfully, an individual must be able to perform each of the following essential duties satisfactorily with minimum supervision. Reasonable accommodations may be made to individuals with disabilities to perform the essential functions.

1. Coordinates initial assessment and development of individualized family service plan, person-centered plans; coordinates ongoing revision of person-centered plans.

2. Participates in various resource groups to improve the quality of life for people with disabilities and their families.

3. Secures and uses appropriate information, to include psychological, physical, and social factors contributing to the persons served situation, in monitoring and revising the person-centered plan.

4. In conjunction with the RCOC resource groups, designs intervention plans, identifies and secures resources to meet the objectives of the individual’s person-centered plan.

5. Performs evaluation of services to ensure continuous monitoring for quality of purchased service(s).

6. Provides opportunities to our persons served for education, support and problem solving in classroom, RCOC sanctioned workshops, as well as individual settings.

7. Completes necessary documentation in accordance with state and federal regulations, as well as Agency policy and procedures.

8. Complies with policies, procedures and performance standards and initiatives.

9. Plans and implements innovative initiatives that expand and clarify the options available to people with disabilities.

10. Participates, at the discretion of the area manager, mentoring of team members.

11. In accordance with RCOC policy, implements the highest standards of customer service in all activities.

12. Acts within the scope of authority in a manner consistent with Agency guidelines, policies and practices.

13. Works with other team members to coordinate activities necessary to assure effective team function.

Bilingual : Vietnamese, Spanish, Farsi, Arabic, Mandarin, Cantonese, Korean, Japanese, Cambodian or Tagalog preferred

Remote Work Available after six months of in-office training. Number of remote work days per week is decided by management. Please note: This is not a full-time remote position.

Job Type: Full-time

Pay: $70,307.00 - $92,992.00 per year

Benefits:

• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: Hybrid remote in Cypress, CA 90630

Salary : $70,307 - $92,992