What are the responsibilities and job description for the Product Order Associate – Operations position at REGION 4 ESC?
Classification: Support Staff
Exemption Status/Test: Non-Exempt
Job Grade: 3
Department: Operations
Reports To: Warehouse Supervisor
Job Goal:
To assist in providing excellent service to customers through a reliable, accurate, and efficient delivery system of products to clients in support of the ESC’s mission and strategies
Qualifications:
Education:
High school diploma or GED
Experience:
Three years working in inventory control within a warehouse environment
Special Knowledge and Skills:
- Proficiency in the use of software packages such as Microsoft Word, Excel, eFinancePlus, and escWorks.
- Basic mathematical skills
- Strong interpersonal communication skills
- Ability to organize and execute multiple tasks to ensure efficiency and accuracy (e.g., order placement, customer inquiries, back-order procedures, etc.)
- Ability to maintain confidentiality
- Exemplary problem-solving skills
- Acute attention to detail
- Bilingual preferred
Major Responsibilities:
- Restock ordering from vendors so that appropriate quantities are available.
- Provide direct back up to supervisor of Shipping and Handling.
- Serve as back-up for the department secretary, as needed.
- Coordinate with warehouse staff to ensure timely, accurate, customer product ordering.
- Provide customer-friendly technical assistance.
- Coordinate activities with Region 4 Business Services department to facilitate timely invoicing of clients.
- Coordinate timely pickup, delivery, billing, and payment of all utilized shipping avenues to include UPS, FedEx and TForce.
- Assist in planning and implementation of ongoing feedback systems and surveys to gather customer feedback.
- Utilize customer feedback to assist in the development of procedures to continually increase customer satisfaction.
- Provide all warehouse products and supply quotes to customers internally and externally as needed.
- Continuously monitor, analyze, and recommend appropriate inventory levels and reorder set points as needed.
- Run all warehouse accounting eFinancePlus reports before, during, and after each semiannual inventory
Supervisory Responsibilities:
None
Physical Demands/Environmental Factors/ Mental Demands:
Prolonged standing and walking; frequent bending/stooping, pushing/pulling, and twisting; frequent manual labor required which includes the ability to pack, move, pick-up and relocate boxes weighing up to 50 pounds; may work prolonged and irregular hours including working Saturdays and some evenings as needed; work with frequent interruptions; maintain emotional control under pressure.
Salary : $37,064 - $44,441