Front Desk Receptionist

Job Summary. This is an hourly full-time position, working the hours of 8am to 5pm includes an hour

unpaid lunch, on-site in our beautiful office along the riverfront in downtown Rockford, Illinois.

Illustrative Essential Job Functions. The duties listed below are intended to describe the general

nature

and level of work of this position. The list is not exhaustive or restrictive, and other duties may

be assigned.

Key Responsibilities:

1. Receptionist Duties:

o Answers the door and greets visitors with a positive and professional demeanor.

o Manages the incoming calls and respond to inquiries in a timely manner.

o Maintains the front desk area, ensuring it is clean, organized, and welcoming.

2. Administrative Support:

o Handle office correspondence, including email, mail, and other communications.

o Perform general office duties such as filing, photocopying, scanning, and data entry.

o Assist with preparing documents, reports, presentations, and other materials as needed.

o Maintain office supplies inventory and coordinates with Supervisor.

o Manage office databases and ensure proper filing systems are maintained.

o Maintains a professional office setting through cleanliness, organization, and demeanor.

o Works collaboratively with others to ensure the success and achievement by colleagues in the

fulfillment of agency priorities.

o Assist in organizing meetings, conferences, and events.

Supervision Exercised. None.

Education and Experience. To perform the job successfully, an individual should demonstrate the

following behaviors:

• High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred.

• 1-2 years of experience in a receptionist, administrative, or customer service role preferred.

• Excellent verbal and written communication skills.

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and office equipment.

• Strong organizational skills with the ability to multitask and prioritize effectively.

• Positive attitude and a team player.

• Uncompromising accuracy, attention to detail, and interest in continuous improvement.

• Ethical conduct and confidentiality.

• Initiative to solve problems, develop plans, and follow-through.

• Maintain reasonable and predictable attendance.

• Demonstrate accuracy and thoroughness in work.

• Complete work in timely manner.

• Ability to maintain professionalism in a fast-paced and dynamic environment.

Licenses & Certifications.

• Completion of Open Meetings Act and Freedom of Information Act training required.

Working Conditions and Special Demands:

Work is performed primarily in an office setting, sitting at a desk and operating a personal

computer. Work may require attending meetings that may involve travel throughout the region. The

physical demands described are representative of those required to perform successfully the

essential functions of this job. Reasonable accommodations may be made to enable individuals with

disabilities to perform the essential functions.

Frequently

• Sit for long periods of time

• Use hands to finger, handle, or feel

• Reach with hands and arms

• Speak and hear (i.e. communicate effectively with others)

Occasionally

• Stand

• Walk

• Climb or balance

• Stoop, kneel, or crouch

• Lift up to 25 pounds

Necessary Special Requirements.

• Drug screening and background check

Region 1 Planning Council is an Equal Opportunity Employer committed to diversity and inclusion.