Administrative & Client Services Mgr - Psychological Services Center

The Administrative & Client Services Manager plans and manages the operations, administrative, and client care needs of on-campus training clinic, the Psychological Services Center (PSC).

Work Location: Virginia Beach, VA

Essential Duties Include

• Answers inquiries from clients and doctoral student clinicians and resolve problems which require interpretation, explanation, and justification of administrative and programmatic policies and procedures
• Serves as first point of contact for all who enter the PSC and/or trains graduate assistant(s) to provide a comfortable and welcoming environment
• Screens and triages telephone calls and visitors (e.g., determines whether the call or visitor goes through and send to appropriate staff person or clinician)
• Recognizes clinical and other crises (e.g., clients expressing wish to hurt themselves or others, walk-ins presenting immediate distress), handles them initially, and triages appropriately (decide whom to contact)
• Serves as main point of contact and first line of resolution for issues, problems and questions from public, clients, other University units, and PSC users (e.g., unsatisfied/angry customers, financial complications, mistaken appointments); triages appropriately when Director or other's need to be involved in problem resolution
• Answer inquiries about PSC services, research opportunities and policies from callers, clinicians and supervisors; provide appropriate referrals to clients that do not fit PSC services or when openings are not available
• Prepares periodical statistical reports of clinical activity via scheduling software
• Provides oversight of new client referrals and client assignment to clinician caseload
• Serves as subject matter expert in handling routine admin client care requests for PSC clients
• Document in-person, email, and telephone encounters and use the EMR to identify and re-engage clients as needed
  
  

Qualifications

• High school diploma required. Bachelor's degree preferred for mental health field(s)
• Two years work experience in an office environment and familiarity with use of electronic medical health records required
  
  

Candidates Must Have

• Working knowledge of Microsoft Office, Google, and Adobe products
• Ability to train others on use of clinic software products
• Commitment to Regent’s core values of Excellence, Innovation, and Integrity
  
  

Regent University does not discriminate in employment in its programs or activities on the basis of race, color, national or ethnic origin, sex, disability, age or veteran status. For full Non-Discrimination Policy click here.

Benefits

Regent offers a wide range of generous benefits including health, life and disability insurance; flexible spending accounts; tuition incentives; fully vested retirement plans; life and disability insurance options, time off, and more. All regular faculty and staff serving at Regent and working a minimum of 30 hours per week will receive an attractive benefits package.