What are the responsibilities and job description for the RN Triage Nurse position at ReGenesis Health Care?
Overview
Looking for work-life balance? Join as an RN Triage Nurse with a Monday–Friday schedule and no nights or weekends. ReGenesis Health Care is seeking a compassionate and detail-oriented RN Triage Nurse to join our growing clinical team. This role is responsible for providing high-quality telephone triage support across multiple outpatient clinics, helping patients access care efficiently and safely.
Excellent salary up to $32.00 an hour based on experience with excellent full-time benefits and sign on bonus.
Duties And Responsibilities
Looking for work-life balance? Join as an RN Triage Nurse with a Monday–Friday schedule and no nights or weekends. ReGenesis Health Care is seeking a compassionate and detail-oriented RN Triage Nurse to join our growing clinical team. This role is responsible for providing high-quality telephone triage support across multiple outpatient clinics, helping patients access care efficiently and safely.
Excellent salary up to $32.00 an hour based on experience with excellent full-time benefits and sign on bonus.
Duties And Responsibilities
- The Triage Nurse will support and protect ReGenesis Health Care’s (RHC) quality reputation by embracing the mission, vision, and values of the organization.
- Improve patient satisfaction through a sense of ownership by creatively engaging patients, providers, and the community.
- Professionally and enthusiastically provides clinical direction to patients and families calling with questions or medical direction regarding both pediatric and adult patients.
- Demonstrates clinical competency utilizing evidence-based practices/research in all areas of the nursing process.
- Collaborates as appropriate with other departments to ensure efficient processes and facilitate problem solving.
- Uses advanced level nursing skills and telephone triage guidelines to assess and prioritize different types of conditions and symptoms including when to refer to 911.
- Completely and accurately documents all activity.
- Performs follow-up phone calls to all callers within 24-48 hours of original call and documents and/or provides additional referrals and follow-up as needed.
- Proactively develops customer service relationships by listening and understanding both internal and external customers. Anticipates and provides solutions to customer needs, giving a high priority to customer satisfaction.
- Will be relied upon to answer questions, address concerns, and help with the RHC products or services of any clinical or medical nature.
- Ability to confidently schedule patient appointments according to varying provider templates and service types for a comprehensive variety of medical specialties.
- Ability to effectively handle a high volume of incoming telephone calls and multiple tasks in a fast-paced environment using a computerized database for information access.
- Medical, dental, vision, and life insurance (Eligible first of month following hire date)
- 18 paid days off.
- 9 1/2 paid company holidays, including your birthday.
- 401K with Company Match.
- Rewarding Quarterly Bonus Structure (based on Quality & Access numbers, not RVUs)
- $2,000 sign on bonus. (Paid after 90 days)
- Eligible for NHSC Loan Repayment Program and Public Service Loan Forgiveness
- Graduate of an accredited Registered Nurse Program.
- Currently licensed as a Registered Nurse by the State Board of Nursing for South Carolina.
- Bilingual (English and Spanish) is a plus
- Experience in a Federally Qualified Health Care facility preferred.
- Must maintain a current certification in Basic Life Support techniques.
- Registered Nurse with 3 years of relevant work experience.
- Must be self-directed and able to work independently but interact and coordinate with all members of the patient care team as appropriate.
- Must have the ability to navigate an electronic health record, manage patient scheduling, and intra-office communication software.
Salary : $32