Therapy Services Rep

ROC Active, the physical and occupational therapy division of Regenerative Orthopedic Center (ROC), is dedicated to helping patients restore movement, reduce pain, and return to the activities they love. Our therapists, patient service representatives, and support staff work together to deliver an exceptional patient experience from the first phone call through every step of recovery.

We're looking for a friendly, organized, and customer-focused Therapy Services Representative to become the welcoming face of our therapy clinics. If you thrive in a fast-paced environment, enjoy helping people, and take pride in keeping things running smoothly, we'd love to meet you.

What You'll Do

As a Therapy Services Representative, you'll help create an outstanding experience for every patient by:

• Greeting patients with professionalism and compassion
• Scheduling therapy evaluations and follow-up appointments
• Verifying insurance benefits and explaining financial responsibilities
• Collecting copays and patient payments
• Managing patient registration, intake paperwork, and documentation
• Answering phones and assisting patients with scheduling questions
• Supporting therapists by maintaining efficient schedules and clinic flow
• Maintaining a clean, organized, and welcoming front office
• Protecting patient privacy and maintaining HIPAA compliance

What We're Looking For

We're seeking someone who is:

• Friendly, professional, and service-oriented
• Organized with exceptional attention to detail
• Comfortable multitasking in a busy healthcare environment
• An effective communicator who enjoys working with patients and teammates
• Comfortable learning and using electronic medical record (EMR) systems and standard office software

Qualifications

Required

• Previous customer service experience
• Excellent communication and interpersonal skills
• Strong organizational and time management abilities

Preferred

• Experience in a healthcare, rehabilitation, or therapy clinic
• Medical scheduling or front office experience
• Insurance verification or medical office experience

Why Join ROC Active?

As part of Regenerative Orthopedic Center, ROC Active combines the personalized feel of a therapy clinic with the stability, resources, and opportunities of one of the region's premier orthopedic organizations. We believe our employees are the key to delivering exceptional care, and we're committed to creating an environment where they can thrive.

We offer:

• Competitive compensation
• Paid time off and paid holidays
• 401(k) with company match
• Opportunities for professional growth and advancement
• A collaborative, supportive team culture
• The opportunity to make a meaningful difference in patients' recovery every day

If you're ready to build a rewarding career with a growing orthopedic and rehabilitation organization, we'd love to hear from you.

Apply today and become part of the ROC Active team!

ROC Active and Regenerative Orthopedic Center are Equal Opportunity Employers.

Regenerative Orthopedic Center (ROC) is a growing, physician-led orthopedic practice dedicated to helping patients stay active and return to the activities they love. With multiple locations throughout the Portland metro area, our team includes orthopedic surgeons, advanced practice providers, therapists, clinical staff, and administrative professionals working together to provide exceptional patient care.

At ROC, we believe great patient care starts with a strong team. We value collaboration, accountability, communication, and a willingness to adapt as our organization continues to grow. Every role at ROC contributes to the patient experience, whether working directly with patients or supporting the teams behind their care.

We offer a fast-paced, team-oriented environment with opportunities to learn, develop new skills, and grow professionally. We are looking for dependable, motivated individuals who take pride in their work, support their teammates, and want to make a meaningful contribution to both our patients and our organization.

If you are looking for an opportunity to grow with an established and evolving orthopedic practice, we invite you to explore a career with ROC.