Customer Service Representative

Why Work Here?

Regency Auto Repair is a neighborhood auto service center located on Truman Road, just east of downtown Kansas City. We are a people place – our front office is staffed with experienced, personable team members who deliver excellent customer service. Our customers come to us for a broad range of auto service needs, from family crossovers to commercial delivery vehicles. We have a clean, air conditioned office and shop, and we offer great full-time benefits. We don’t nickel and dime our customers, and we promise to never upsell you on services you don’t need. We believe in providing value to our customers and to our employees. If you want to leave the stress of a call center behind and be treated like a human being at work, come join our team.

What You’ll Do

As a customer service rep for Regency Auto Repair, you will:

• Answer incoming calls in a friendly, professional manner; book and advise customers; respond to walk-ins; and assist them with scheduling, estimates, and service-related questions
• Provide excellent customer service to every guest, from greeting them by name if possible, to checking their vehicle in and out, and to keeping them apprised of their repair progress and cost
• Explain repair orders and technician notes in simple terms so that customers understand the problem, the urgency, and the cost
• Call and text customers throughout the day to update them on their repair progress, get required approvals, and follow up with them after their repair is complete
• Process customer payments accurately and efficiently, and maintain a clean and organized front desk, waiting area, and restrooms
• Coordinate with the technicians and shop foreman to schedule repairs in a timely manner
• Maintain a clean and organized front desk, waiting area, and restrooms

Who We’re Looking For

We are looking for someone with:

• Customer service experience in a fast-paced environment, such as in a restaurant, retail, or hotel setting
• Excellent phone etiquette and the ability to handle difficult customers with grace and professionalism
• The ability to multi-task and handle interruptions without becoming frustrated
• Basic computer skills
• Reliable transportation and punctuality

What’s Next

If this sounds like the position for you, apply today by uploading your resume to really and telling us a little bit about yourself. We will be reviewing applications on an ongoing basis and will contact you if you are a good fit for the position. You will then be invited to come into the shop for a tour and to meet our team.

We are an equal opportunity employer and welcome applicants of all backgrounds.

Pay: From $24.00 per hour

Benefits:

• 401(k)
• Flexible schedule
• Paid time off

Work Location: In person

Salary : $24