What are the responsibilities and job description for the Insurance customer service representative position at Regal Insurance Services, LLC?
Company Description
Regal Insurance Services, LLC is a multi-state insurance brokerage dedicated to offering personalized, strategic, and results-focused insurance solutions. With offices in Texas and California, Regal takes pride in being a trusted partner that provides expert guidance, tailored strategies, and advocacy for its clients. The company’s client-first approach, deep industry knowledge, and ability to deliver value-driven coverage set it apart. At Regal, the focus is on creating clear and effortless experiences for individuals and businesses seeking optimal protection.
Role Description
This is a full or part-time role for an Insurance Customer Service Representative. The representative will manage customer inquiries, resolve policy-related questions, and provide tailored assistance to ensure customer satisfaction. Tasks will include responding to phone and email inquiries, processing account updates, and guiding policy options. Exceptional communication and support will be central to this role.
Qualifications
- Customer Service, Customer Support, and Customer Satisfaction skills
- Proven ability to deliver exceptional Customer Experience
- Strong interpersonal and communication skills
- Ability to prioritize tasks and manage time efficiently
- Proficiency with insurance products and services is a plus
- Experience with CRM tools or similar systems is preferred
- High school diploma or equivalent; additional certifications in customer service or insurance are beneficial