What are the responsibilities and job description for the Insurance Customer Service Representative position at Pilot Insurance Center?
Company Description
Pilot Insurance Center (PIC) specializes in life insurance solutions for individuals, businesses, and estate planning. Known for its exclusive pilot life program, PIC offers competitive rates on full-coverage life insurance without aviation exclusions. The company prides itself on delivering exceptional client service through accurate quotes and a streamlined application process. PIC's dedication to client satisfaction ensures a smooth and efficient insurance experience. Based on its unparalleled offerings, PIC is a trusted leader in its field.
Role Description
This is a part-time, on-site role as an Insurance Customer Service Representative located in Dallas, TX. The individual in this role will be responsible for assisting clients with inquiries, addressing customer concerns, maintaining a positive customer experience, and supporting clients throughout the insurance process. Additional duties include providing accurate information about policy options and ensuring customer satisfaction through efficient and personalized service.
Qualifications
- Strong skills in Customer Service, Customer Support, and ensuring Customer Satisfaction
- Experience in improving Customer Experience and managing Client Relationships effectively
- Ability to handle client inquiries and issues with professionalism and efficiency
- Excellent written and verbal communication skills
- Proficiency with customer service management systems or CRM software is a plus
- Ability to work collaboratively in an on-site environment
- A high school diploma required; an associate's or bachelor's degree is a plus