Case Manager

Refugee and Immigrant Assistance Center – Worcester, MA

About us

The Refugee & Immigrant Assistance Center (RIAC), formerly known as the Somali Women And Children’s Association, was founded in 1993. We are a community-based, non-profit, grassroots human service agency that provides comprehensive services to refugees, asylees, and immigrants as well as the larger community. Our services include refugee resettlement, counseling, outreach and education, and other social services.

Purpose of this position

The Caseworker provides trauma-informed services to refugees and other qualified immigrants to support a positive resettlement experience and the achievement of client self-sufficiency. The Caseworker works closely with clients, colleagues, and external parties to develop service and/or self-sufficiency plans to meet individual client needs and preferences utilizing a broad range of financial, medical, social, vocational, and other services and resources in accordance with client eligibility and program requirements.

Major Responsibilities

Responsibilities include, but are not limited to:

• Coordinate timely pre- and post-arrival services to ensure each client has living essentials such as housing, food, medical care, and access to transportation, and is oriented to their new environment.
• Conduct intake services with clients to assess needs. Develop self-sufficiency plans and timelines in partnership with each client. Provide individualized support through direct services, referrals, and advocacy.
• Assess and monitor client progress to support their attainment of established goals, address challenges, and to ensure that available resources are utilized.
• Detail each client interaction in accordance with program requirements. Input client information in database(s) and assist with tracking and reporting as needed.
• Collaborate effectively with coworkers and partner organizations. Build and maintain relationships with area service providers for the benefit of clients.
• Use personal, insured vehicles and/or public transportation (where available) to travel and transport clients and materials as needed throughout the service delivery area.
• May train and lead the activities of volunteers and interns.
• Other duties as assigned.

Job Requirements

Education

• Bachelor’s degree in social work or related field of study preferred.

Work Experience

• Relevant professional experience in the human services field required; minimum of 2 years’ experience strongly preferred.
• Experience working with refugee and/or immigrant populations strongly preferred.

Demonstrated Skills & Competencies:

• Strong relationship building, diplomacy, and networking skills; ability to effectively build internal and external relationships.
• Demonstrated success working and communicating effectively in a multi-cultural environment.
• Self-starter with excellent problem-solving skills combined with the proven ability to multi-task, prioritize duties, and manage time effectively.
• Attention to detail and accuracy in work product.
• Fluent in English, both spoken and written; proficiency in language(s) spoken by RIAC's clients, Spanish is preferred.
• Proficient in Microsoft Office applications (Word, Excel, Outlook); ability to use the internet and other digital tools for data entry, research and problem-solving purposes.

Working Environment

• A combination of standard office environment, remote work, and ‘field’ time within the service delivery area to perform the above outlined responsibilities
• May require occasional weekend and/or evening work

Job Types: Full-time, Contract

Pay: $22.00 - $24.00 per hour

Benefits:

• Health insurance
• Retirement plan

Work Location: In person

Salary : $22 - $24