Shipping Associate

Title:Shipping Associate Department:Shipping

Reports to:Shipping Manager/Lead FLSA Status:Hourly, Non-Exempt

Job Summary:

Essential Duties, Functions and Responsibilities:

• Receive, review, and process customer orders through the fulfillment system accurately and efficiently.



• Prepare items for shipment by selecting appropriate packaging materials, carefully packing products, and affixing correct shipping labels.


• Assist in managing inventory levels by conducting regular stock checks and reporting any discrepancies to the supervisor.


• Perform quality checks on outgoing orders to ensure accuracy, completeness, and proper packaging to meet customer expectations.


• Coordinate with shipping carriers to schedule pickups, generate shipping labels, and track shipments to ensure on-time delivery.


• Maintain accurate records of shipments, including tracking numbers, carrier information, and any special handling instructions.


• Follow all safety protocols and adhere to shipping regulations, including proper handling of hazardous materials if applicable.


• Ensure the proper functioning of shipping equipment, such as scales, label printers, and tape dispensers, and report any maintenance needs.


• Collaborate with team members across various departments, such as order fulfillment, customer service, and warehouse, to resolve any order-related issues or customer inquiries.


• Identify areas for process improvement and suggest solutions to enhance efficiency, accuracy, and customer satisfaction.



• Assist with any other tasks on an as-needed basis.

Competencies/Skills/Abilities:

Examples:

• Excellent verbal and written communication skills.



• Excellent interpersonal and customer service skills.


• Excellent sales and customer service skills.


• Excellent organizational skills and attention to detail.


• Excellent time management skills with a proven ability to meet deadlines.


• Strong analytical and problem-solving skills.


• Strong supervisory and leadership skills.


• Ability to prioritize tasks and to delegate them when appropriate.


• Ability to function well in a high-paced and at times stressful environment.



• Proficient with Google Suite or related software.

Required Education and Experience:

• A High School diploma or GED equivalent is preferred



• Basic computer skills, including proficiency in using inventory management software, spreadsheets, and Google Workspace


• Strong organization and time management skills


• 1 Year Experience in Shipping (Preferred)


• Effective communication skills to interact with team members and shipping partners


• Attention to detail and accuracy while working in a fast-paced, deadline-driven environment


• Ability to stand and walk for extended periods



• Some physical strength may be required to lift packages by hand, up to 50 lbs.

Work Environment:

• Work is typically performed indoors in an environmentally controlled office environment. There is little to no exposure to extreme environmental conditions and/or job hazards.