Quality Control Lead

• Lead and mentor a team of quality-control associates, providing performance guidance, training, and support.




• Delegate tasks effectively to ensure smooth workflow and efficient operations.




• Foster a positive and collaborative work environment to maximize team performance.

• Define, maintain, and enforce inspection criteria, testing protocols, and cosmetic grading standards so every device meets or exceeds industry benchmarks.




• Conduct regular inspections, quality audits, and inspector calibration to ensure consistent, reliable grading across the team.




• Identify, diagnose, and resolve technical issues, defects, and non-conformances promptly.




• Maintain a clean and organized inspection area, ensuring compliance with safety regulations and company policies.




• Functionally test and inspect a wide range of devices — laptops, smartphones, tablets, and more — and verify repairs before product moves downstream.




• Stay up-to-date with the latest technology trends, repair techniques, and testing methods.




• Provide technical guidance and assistance to team members as needed, serving as the resource for difficult grading calls.




• Own team performance against key metrics — first-pass yield, defect/escape rate, return and RMA rates, inspection throughput, and grading accuracy.




• Track and analyze KPI data to identify trends, address inefficiencies, and keep the team on target.




• Investigate recurring defects, returns, and escapes, trace them to their source, and partner with production to implement corrective actions.




• Continuously evaluate inspection and testing workflows for efficiency and effectiveness.




• Identify opportunities to reduce defects, rework, and cost, and develop standard operating procedures (SOPs) for quality processes.




• Collaborate with cross-functional teams to implement best practices and enhance productivity.




• Ensure every device is securely wiped and that data-sanitization procedures are followed, verified, and documented to protect customer information and maintain compliance.




• Maintain detailed inspection logs, non-conformance reports, and audit records.




• Generate regular quality and performance reports for management review.




• Communicate effectively with other departments to ensure smooth workflow and timely resolution of quality issues.

Competencies/Skills/Abilities:

• Excellent verbal and written communication skills.




• Excellent organizational skills and attention to detail.




• Excellent time management skills with a proven ability to meet deadlines.




• Strong analytical and problem-solving skills.




• Strong supervisory and leadership skills.




• Ability to prioritize tasks and to delegate them when appropriate.




• Ability to function well in a high-paced and at times stressful environment.




• Proven experience in electronic device testing, inspection, or quality control.




• Proficiency with diagnostic tools and testing equipment.




• Knowledge of quality methodologies such as Lean or Six Sigma is a plus.




• Proficient with Google Suite, Microsoft Office, or related software.

Required Education and Experience:

• High school diploma or equivalent.




• Previous leadership or supervisory experience.




• Basic computer skills.

Preferred Education and Experience:

• Associate degree or higher.




• Experience with Android and Apple iOS devices.




• Familiarity with Google Suite.




• Intermediate technical or computer skills.




• Previous experience with ERP systems.




• Knowledge of Lean or Six Sigma methodologies.

Work Environment:

Work is typically performed indoors in an environmentally controlled office environment. There is little to no exposure to extreme environmental conditions and/or job hazards.

Physical Work Conditions:

This position has the following body position requirements –

Additional physical requirements:

• Ability to stand, walk, bend, and move throughout a warehouse/production floor for extended periods (up to a full shift).

• Ability to lift and carry up to 35–50 lbs. regularly (e.g., desktops, monitors, boxed equipment).

• Ability to perform repetitive tasks involving hand-eye coordination (e.g., device testing, cable connections, keyboard/mouse use).

Travel Required:

• None; role is on-site at the Ashley, IN facility.

Additional Eligibility Requirements:

• Must wear required PPE in designated areas of the production floor and comply with all safety and data-security protocols.

Work Authorization/Security Clearance Requirements:

Must be legally authorized to work in the United States. Successful background check required as a condition of employment given access to client data-bearing assets and chain-of-custody responsibilities.

Supervisory Responsibilities:

• Directly supervises 3–10 QA technicians (team size may vary by shift and volume).

Last updated: July 2026