Head of Product

About Reflex

Reflex is building the infrastructure that powers modern retail labor. By 2030, Reflex will look like the largest retail workforce in the world without owning a single store.

More than sixteen million Americans work in retail stores today, yet staffing remains reactive, inefficient, and costly for both retailers and workers. Retailers struggle with unreliable coverage and limited visibility into labor performance, while workers face unpredictable schedules and inconsistent income.

Reflex addresses this problem through a real-time, on-demand retail labor marketplace that connects national retail brands with trained, high-performing workers. The platform enables stores to flex staffing dynamically as demand changes, while creating performance-driven opportunities for workers. We’re scaling fast with some of the most notable brands in retail and are live in over 1,200 active stores in the US.

This is a structurally complex, two-sided marketplace with real-world operational constraints. Reflex has demonstrated that the model works, with national retailers, growing marketplace liquidity, and rapid expansion. Backed by leading investors and operating at the Series A stage, the company is now focused on building durable systems that scale.

Notable Investors: Indicator Ventures, Canaan Partners, Precursor Ventures, Sugar Capital, ATX Venture Partners, Clutch VC, Active Capital, Red Swan Ventures, Gaingels, and several industry thought leaders.

The Role

Reflex is hiring its first Head of Product to own product vision, execution, and long-term evolution.

This is a foundational builder role, not a caretaker position. You will partner directly with the Founder/CEO, lead an existing product team, and work in tight collaboration with an engineering team of approximately 5-8 engineers. There is no CTO layer today, and this is a high-visibility role, including Board/Investor exposure.

You will be accountable for what Reflex builds, why it builds it, and how those decisions compound over time.

What You Will Build

Your mandate is to turn Reflex into a data-driven product company with durable competitive advantages.

You will be responsible for:

• Designing systems that convert marketplace activity into actionable intelligence
• Leveraging proprietary data (worker performance, demand volatility, incentives, fulfillment reliability) to improve matching, forecasting, and retention
• Architecting marketplace systems that scale workforce reliability, trust, and liquidity
• Driving system-level solutions rather than incremental feature delivery
• Exploring practical applications of ML and GenAI to improve marketplace efficiency and retailer operations

How You Will Work

This role requires hands-on ownership and fast, high-quality decision-making.

You should expect to:

• Personally lead the most critical initiatives from problem definition through delivery
• Work daily with exec team & engineering on priorities, tradeoffs, and technical direction
• Move quickly while maintaining a high bar for quality and leverage
• Spend time close to retailers and workers to understand real-world behavior
• Use data to inform decisions, paired with strong judgment and clear priorities

Why This Role Matters Now

Reflex has validated its model and is scaling rapidly. At the same time, marketplace complexity is increasing.

Decisions made in the next product strategy phase will determine whether Reflex compounds its advantage or accumulates long-term friction. This role exists because product leadership at this stage is decisive.

What Success Looks Like (12–18 Months)

• A clear and opinionated product philosophy guides decisions
• Marketplace health is measurable, predictable, and improving
• Core systems scale without constant intervention
• Engineering velocity increases due to sharper priorities and better sequencing
• Product is a trusted driver of company strategy, not just execution

About You

We are looking for an exceptional product builder and leader with high standards.

You likely bring:

• 8 years building software products, including senior product leadership experience
• Experience with marketplaces, complex systems, or data-intensive products
• A track record of personally shipping high-impact work in fast-moving environments

You are someone who:

• Thinks in systems, incentives, and second-order effects
• Is comfortable owning ambiguous, high-stakes decisions
• Moves quickly with a strong bias toward action
• Cares deeply about craft, clarity, and outcomes

This role is not a fit for:

• Product leaders seeking large teams and narrow scopes
• Candidates who prefer consensus-driven, low-intensity environments
• People unwilling to engage deeply with technical and operational details
• Anyone optimizing primarily for title or stability

What We Offer

• Competitive salary and meaningful equity at a stage where ownership can compound materially
• Direct influence on the company’s long-term trajectory
• Significant autonomy, trust, and access to leadership
• Learning velocity across product, data, and systems that few roles can match
• Full health benefits and a flexible, trust-based unlimited vacation policy.
• Hybrid work environment with an energetic, collaborative office in downtown Austin, TX

For the right person, this will be a challenging, high-impact role with outsized career leverage.

Our customers and workers come from every background, and our team does too. Reflex is proud to be an inclusive employer. All qualified applicants will receive equal consideration.