What are the responsibilities and job description for the Front Office Receptionist position at Reflex Media?
The Front Office Receptionist plays a crucial role in delivering exceptional customer service and providing administrative support to ensure smooth daily operations. This position involves managing a high volume of visitors and callers, coordinating communication, and supporting both the team and independent tasks using standard office software and specialized scheduling and CRM tools.
Responsibilities
- Perform reception duties including greeting customers and visitors warmly
- Manage multi-line phone systems to handle a high volume of calls
- Schedule appointments and coordinate calendars using proprietary software
- Oversee visitor management and ensure proper record keeping
- Handle incoming and outgoing mail and deliveries
- Enter data accurately into various systems including CRM
- Maintain office supplies and coordinate administrative communications
- Resolve issues promptly to ensure customer satisfaction
- Support the office team through collaborative and independent work
Preferred Qualifications
- 2 years experience in front office or customer service roles
- High school diploma or equivalent
- Proficiency in customer service and Microsoft Office
- Experience with appointment scheduling and multi-line phone systems
- Strong data entry, time management, and communication skills
- Effective problem-solving abilities and teamwork aptitude
Salary : $20 - $30