What are the responsibilities and job description for the Customer Support Specialist position at Reflectiz?
Reflectiz is a fast-growing cybersecurity company specializing in proactive website security. Our unique remote monitoring technology helps organizations reduce security, privacy, and compliance risks- protecting critical digital assets that traditional solutions can’t fully cover.
Since our founding in 2019, we’ve built a global customer base that includes Fortune 500 enterprises and leading brands across North America, EMEA, and APAC. With strong year-over-year growth and a financially solid foundation, Reflectiz offers both stability and exciting opportunities for personal and professional development. Our teams in Israel and the United States foster an inclusive, collaborative culture that combines innovation with professionalism- allowing us to consistently deliver exceptional value to our customers.
About the Role
We’re looking for a passionate and technical Customer Success Manager to join our growing team. In this role, you’ll manage a portfolio of customers, guide them through onboarding and expansion, and be their trusted advisor for getting the most out of Reflectiz. You’ll collaborate with internal teams to ensure customers gain continuous value from the product.
If you’re proactive, detail-oriented, and love combining security expertise with customer impact, this role is for you.
Responsibilities
- Manage a portfolio of customers through onboarding, adoption, and ongoing growth
- Develop success plans aligned with customer goals and ensure consistent value delivery
- Drive product integration and implementation with clear customer alignment
- Serve as the technical point of contact, providing ongoing guidance on security use cases and compliance workflows
- Conduct data-driven reviews to surface risks, product insights, and recommendations
- Proactively monitor account health and identify opportunities to deepen engagement
- Collaborate closely with Product, Engineering, and Support to address challenges and
- drive outcomes
- Present roadmap updates and best practices to customer teams and executives
- Champion customer advocacy through case studies, referrals, and product feedback
Requirements
- 2 years in a customer-facing role in a SaaS, cybersecurity, or compliance-focused environment
- Strong technical understanding of web technologies including HTTP, DNS, JavaScript, and browser behavior
- Proven success managing customer relationships and driving satisfaction and growth
- Excellent communication skills with the ability to simplify complex technical concepts
- Comfortable working with both technical and non-technical stakeholders
- Experience working with internal cross-functional teams including Product, Development, and Support
- Experience using tools like HubSpot and JIRA is an advantage
- Fluent English, written and spoken, is required
Advantage
- Background in cybersecurity or experience working with security and compliance teams
- Familiarity with PCI DSS or other regulatory frameworks
- Understanding of customer health scoring, usage metrics, or engagement playbooks