What are the responsibilities and job description for the Solutions Engineer position at ReFibuy, Inc.?
Position Overview
We are seeking a Solutions Engineer to join our growing team in Raleigh, NC. This role sits at the intersection of sales, customer success, and product development, playing a critical part in our pre-sales process and customer onboarding experience.
Key Responsibilities
Pre-Sales Support
- Partner with the sales team throughout the pre-sales cycle to evaluate prospect needs and demonstrate how the Commerce Intelligence Engine solves their business challenges
- Conduct product demonstrations and technical deep-dives for prospective brands and retailers
- Respond to RFPs and technical questionnaires
- Build trusted advisor relationships with technical and business stakeholders at prospect organizations
Customer Onboarding
- Lead technical onboarding for new customers implementing the Commerce Intelligence Engine
- Design and execute implementation plans that ensure successful product adoption
- Provide technical guidance and best practices to customers during the setup and integration phases
- Troubleshoot technical issues and coordinate with internal teams for resolution
- Ensure customers realize value quickly and effectively from our platform
Product Influence
- Serve as the voice of the customer by gathering feedback from prospects and customers
- Collaborate closely with Product leadership to communicate market needs and influence the product roadmap
- Translate customer requirements into actionable product capabilities and feature requests
- Identify patterns in customer feedback to recommend strategic product enhancements
- Contribute to product documentation and internal knowledge bases
Qualifications
Required
- 3 years of experience in a Solutions Engineering, Sales Engineering, or Technical Consulting role
- Proven track record supporting B2B software sales, pre-sales, and/or client success, particularly e-commerce SaaS sector
- Strong technical aptitude with ability to quickly learn complex software platforms
- Excellent communication skills with ability to explain technical concepts to both technical and non-technical audiences
- Experience conducting product demonstrations and presentations to diverse stakeholder groups
- Customer-focused mindset with strong problem-solving abilities
- Ability to manage multiple projects and priorities simultaneously
Preferred
- Background working with brands, retailers, or in the e-commerce ecosystem
- Familiarity with data integration, APIs, and common retail technology stacks
- Experience influencing product strategy based on customer insights
- Bachelor’s degree in Computer Science, Engineering, Business, or related field
What We Offer
- Opportunity to shape the growth of an innovative agentic native company
- Collaborative team environment working alongside experienced e-commerce professionals
- Direct impact on product direction and customer success
- Competitive compensation and benefits package
Location
Raleigh, NC
About ReFiBuy.ai
ReFiBuy turns Agentic Commerce Optimization into an operating system for brands and retailers. Our Commerce Intelligence Engine is an agentic-native, closed-loop platform designed to evaluate,, enrich, distribute, and monitor product catalogs for agentic commerce.
It is the operational system that enables digital teams to execute optimization continuously, not just measure it. Those improvements are distributed across the systems AI agents rely on and continuously re-evaluated as discovery models, engines, and LLMs evolve.
Salary : $2 - $3