SVLL-2 - SVLL - Assistant Manager

Assistant Manager
Immediate Supervisor: Community Director

This position is responsible for assisting in leasing and collection of rents.  The Assistant Manager provides quality customer service to the apartment community.  This position is responsible for insuring the efficient financial and administrative operation of the property under the direction of the Property Manager.

Primary Responsibilities

I.       Personnel

• Operate as acting Property Manager in the absence of the Property Manager.
• Assist the Property Manager in interviewing, screening, hiring and training of any potential employee for all positions.
• Assist the Property Manager in orientation, training and scheduling of all office personnel.

II.    Administrative

• Assist with all reports including posting rents, collecting delinquent rent, filing evictions, posting bills and handling lease renewals.  Manage Accounts Receivable, Accounts Payable and Budgets.
• Assist with creative ideas on how to generate traffic and obtain resident retention.
• Lease apartments that are currently vacant or will be in the future.  Secure lease renewals from existing residents.  Ensure the community generates a satisfactory cash flow.
• Balance all resident ledgers and reports.  Make daily deposits to the bank.
• Verify status of vacant units to confirm that all units are ready to lease and inspect all pre-leased apartments prior to the resident’s scheduled move-in.
• Other functions as necessary.

III.  Maintenance

• Responsible for insuring efficient and courteous response to all resident requests with follow-up calls and excellent customer service.
• Route any service requests needed to the maintenance team and monitor resident satisfaction in person or through follow-up calls.  Pick up litter on the property and report any needs to maintenance team.  

IV. Physical Demands

• Walking the property to inspect units and common areas

• Climbing stairs to access apartments or offices

• Sitting at a desk for extended periods while using a computer

• Occasionally lifting up to 25 pounds (files, supplies, event materials)

• Standing, bending, and reaching during office tasks or events

• Working indoors and occasionally outdoors in various weather

• Using phones, printers, and other office equipment regular.

REEP the Benefits!

Perks and Incentives:
 

·         10 days Paid Time Off (PTO), increasing to 17 days after 2 years of service.

·         Paid Holidays: New Year’s Day, Labor Day, Memorial Day, Thanksgiving Day, Thanksgiving Friday, Independence Day, Christmas Day

·         30% Rental Discount
 

Financial Incentives:
 

·         401K with 100% match on contributions up to 5%

·         Bonuses based on performance
 

Health and Wellness:
 

·         Dental Insurance

·         Vision Insurance

·         Medical Insurance with up to 75% coverage
 

Employee Well-being:
 

·         Paid Life Insurance 

·         Supplemental Life Insurance

·         Paid Short Term Disability coverage
 

Professional Development:
 

·         Paid Training and Certifications to enhance your skills and career growth opportunities.

Qualifications

• 1–2 years of property management or customer service experience preferred

• Strong communication, organization, and multitasking skills

• Proficiency in property management software (e.g., Yardi, RealPage)

• Knowledge of leasing practices and fair housing regulations

• High school diploma or equivalent required; college degree a plus

• Bilingual (English/Spanish) a strong asset