What are the responsibilities and job description for the Bench Jeweler position at REEDS Jewelers?
A New Landmark Store. A Timeless Career Opportunity.
At REEDS Jewelers, we believe that every milestone deserves to be celebrated, and every moment honored with meaning. As we approach our 80th anniversary, we are proud to open our newest luxury retail destination at Fenton in Cary, NC—a premier, walkable urban village blending luxury retail, chef-driven dining, upscale living, and entertainment in one of the Southeast’s most dynamic markets.
Fenton is a mixed-use development designed to elevate the retail experience—bringing together national brands, local favorites, and modern amenities just minutes from downtown Raleigh and Research Triangle Park. This location will feature top luxury brands and offers immense opportunity for sales success within a growing and vibrant community.
The Raleigh-Durham area was ranked among the Top 10 Best Places to Live by U.S. News & World Report (2024–2025) and is one of the fastest-growing cities in the Southeast. This market presents unparalleled potential for both personal and professional growth.
As one of the largest national family-owned jewelers in the country, REEDS is proud to honor our values and legacy while remaining forward-leaning, modernized, and always growing.
We are seeking a skilled Bench Jeweler to join our team at Fenton. This is a unique opportunity to be part of a high-end, luxury retail environment and bring your craftsmanship to life by creating, restoring, and repairing meaningful pieces for our valued clientele.
Key Responsibilities
Jewelry Repair & Restoration
Perform a wide range of repairs including ring sizing, soldering, prong repair, chain repair, and laser welding
Execute stone setting and tightening using all major techniques for various shapes and sizes
Conduct refurbishment and restoration work while maintaining the original integrity and craftsmanship of each piece
Create custom jewelry and participate in hand fabrication and original design work, based on experience
Watch Services & Client Collaboration
Provide basic watch services such as battery replacements and strap adjustments
Partner with sales associates and clients to set clear expectations around repair timelines and scope
Answer client questions with professionalism, supporting a luxury experience from start to finish
Workshop Organization & Quality Control
Review and prioritize incoming repair envelopes, verifying merchandise against job descriptions
Maintain a clean, organized, and efficient workbench
Consistently ensure high standards of craftsmanship and attention to detail in every piece handled
This team member must embody REEDS' core values:
Integrity – We live ethically and honestly in every moment and interaction.
Performance Excellence – We pursue success relentlessly and learn from every experience.
Stewardship – We honor the trust placed in us by our associates, clients, and communities.
Professionalism – We attract and grow exceptional talent through development and self-leadership.
Entrepreneurial Spirit – We embrace imagination, creativity, and forward-thinking action.
Team Orientation – We thrive through collaboration, shared goals, and mutual respect.
Passion – Our love for what we do drives extraordinary customer experiences—and makes it fun.
Requirements
Qualifications
2 years of hands-on experience as a Bench Jeweler in a fine jewelry environment preferred
Proficient in working with precious metals and gemstones, including advanced repair techniques
Strong eye for detail and precision—able to identify imperfections and deliver flawless results
Independent and dependable with excellent time management skills
Passionate about craftsmanship and continuously learning new techniques or styles
Strong communication skills and confidence in speaking with both team members and clients
Jewelers of America certification or similar professional credential is a plus
Must be legally eligible to work in the U.S.
Must be able to sit or stand for extended periods as required
Benefits
REEDS Jewelers offers a comprehensive compensation program that includes health/dental/life/LTD insurance, 401k, merchandise discounts, career growth and a drug free workplace.
REEDS Jewelers is an Equal Opportunity Employer. We value the diversity of our team, and employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. REEDS provides a smoke and drug-free environment.