Bench Jeweler - Mayfaire Town Center

REEDS Jewelers – Bench Jeweler (Full-Time)
Location: Mayfaire Town Center, Wilmington, NC

REEDS Jewelers is seeking a skilled Bench Jeweler to join our team at our beautifully remodeled flagship store in Mayfaire Town Center—a true luxury destination in one of the most desirable coastal cities in the Southeast. At REEDS, we take pride in our heritage of exquisite craftsmanship, trend-forward collections, and world-class customer service.

As a Bench Jeweler, you'll play a vital role in delivering exceptional service and craftsmanship, contributing directly to a memorable in-store experience for every customer.

• Perform a wide range of jewelry repairs including ring sizing, soldering, prong repair, chain repair, and laser welding.
• Execute stone setting and tightening for various stone shapes and sizes using all major setting techniques.
• Handle refurbishment and restoration of fine jewelry pieces, maintaining the original character and integrity of each item.
• Engage in custom jewelry creation, hand fabrication, and original design work (based on experience).
• Conduct watch services, including battery replacements and strap adjustments.
• Collaborate with customers and the sales team to discuss repair timelines, questions, and expectations.
• Review and prioritize job envelopes, verify merchandise against descriptions, and maintain a clean, organized workspace.

• Experienced: 1-2 years or more of bench jeweler experience preferred, with confidence in handling precious metals and stones.
• Detail-Oriented: You spot imperfections others miss and take pride in perfection.
• Independent & Reliable: Able to manage time efficiently and work well both alone and with a team.
• Curious & Growth-Oriented: Eager to keep learning through training, workshops, and evolving trends.
• Customer-Focused: Comfortable answering questions from the team and customers with confidence and professionalism.

• Be part of a nationally respected, family-owned jewelry company with deep roots and a vibrant future.
• Work in a flagship store that blends legacy luxury with cutting-edge style and service.
• Thrive in a supportive, family-like work environment that values craftsmanship, community, and creativity.
• Enjoy a strong benefits package (Medical, Dental, Vision, 401(k), Paid Time Off), and employee discounts on fine jewelry and watches.

Beyond the bench, enjoy the perks of living in Wilmington, a fast-growing coastal city known for:

• Beautiful beaches, charming historic downtown, and vibrant arts and culinary scenes.
• Mild year-round climate and access to boating, surfing, and trails.
• A lower cost of living compared to many metro areas, with an unbeatable work-life balance.
• A strong sense of community, making it one of the most sought-after relocation destinations in the Southeast.

• 2 years experience as a bench jeweler preferred
• A passion for jewelry, flawless craftsmanship, and excellence in customer service
• Any professional certifications are a plus, such as Jewelers of America Certified Bench Jeweler
• Must be legally eligible for employment in the U.S.
• Must be able to sit and stand for prolonged periods of time.

REEDS Jewelers offers a comprehensive compensation program that includes health/dental/life/LTD insurance, 401k, merchandise discounts, career growth and a drug free workplace.

REEDS Jewelers is an Equal Opportunity Employer. We value the diversity of our team, and employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. REEDS provides a smoke and drug-free environment.