Event Travel Coordinator

At Reed & Mackay, we are more than a global leader in travel and event management; we are a team united by passion, care, and entrepreneurial spirit. As a unique brand within the Navan Group, we provide deep sector expertise and customised programmes from offices across the globe.

With over 60 years of innovation in service, our success is built on delivering flexibility, reassurance, and insight to our clients. Our built-for-service technology and high-touch expertise removes the hassle from travel and event management, connecting businesses globally while keeping their people productive and safe and their costs down.

Looking for the next opportunity? Join our dynamic, inclusive culture, where your ideas are valued, your growth is supported, and your contributions help shape the future of global travel and events.

Purpose Of The Role

Due to the successful growth of our business, a full-time position has become available for a highly competent and experienced Event Travel Coordinator, to work within the Event Travel division. The Event Travel division supports both the Events and Business Travel Departments, managing US and global travel logistics for groups of 10 – 4,000 passengers.

This varied role requires a team player with excellent relationship, communication and commercial skills, who will develop industry leading relationships. The successful candidate will ideally have a proven track record in booking group travel logistics, driving income levels into the business at every opportunity as well as possessing strong attention to detail and organizational skills and be able to demonstrate value to both clients and suppliers.

Key Responsibilities

• As a primary client liaison of the Event Travel Department, you will further the vision and goals of R&M by providing outstanding support across the US.
• Work under an Event Travel Project Manager on a range of event travel projects to ensure client service satisfaction, perform to agreed client service level agreements, ensure successful project delivery on time and on budget and achieve pre-agreed event profitability targets
• Create group and individual reservations and accurately input data into internal software Systems
• Negotiate best fares with suppliers as well as flexible terms and conditions
• Research fares by following the R&M benchmarking strategy
• Excellent and strong multi-tasker who works well under pressure and can easily deal with short lead requests within SLA
• Seek cost effective solutions in line with client objectives
• Demonstrate our ‘value proposition’ to clients through hard cost savings and soft cost benefits
• Maintain client focus at all times and demonstrate excellent service levels
• Attend face to face internal meetings as and when required to do so Deliver a consultative and proactive service offering expert knowledge of how best to meet client objectives through group travel events to ensure client retention
• To support all areas of the business by providing them with new and existing leads within client account.
• To be continually aware of the departmental targets and client income. Increase income levels reduce cancellations at all times
• Manage a range of project tasks to ensure deliverables are on time, on budget and on brand
• Understand client accounts, to immerse yourself in allocated client brand and culture through understanding of their marketplace and competitor landscape
• Achievement of pre agreed OKR’s.
• Support the Team Leader(s) and Head of Event Travel on tasks and projects
• Financial targets contributed to and achieved
  
  

Skills Required

• Proven experience in the travel industry
• Experience of working in a groups team preferred but not essential
• GDS experience
• Cvent and/or understanding of event registration tools
• Excellent fare and ticketing knowledge including Published, Net, Group, and Consolidator fares
• Working knowledge of MS Office Suite, with a focus on Excel and Outlook
• Experience working in a high-pressured environment
• Excellent geographical and airline schedule knowledge
• The ability to work on multiple events at the same time
  
  

The posted pay range represents the anticipated low and high end of the compensation for this position and is subject to change based on business need. To determine a successful candidate’s starting pay, we carefully consider a variety of factors, including primary work location, an evaluation of the candidate’s skills and experience, market demands, and internal parity.For roles with on-target-earnings (OTE), the pay range includes both base salary and target incentive compensation. Target incentive compensation for some roles may include a ramping draw period. Compensation is higher for those who exceed targets. Candidates may receive more information from the recruiter.

Pay Range: $60,000 USD - $65,000 USD

Equal Opportunities

At Reed & Mackay we welcome everyone with an open mind and an open heart. This is because we knowpeoples' different experiences, identities and backgrounds helps us to build a culture where everyone can collaborate and be their authentic selves, whilst feeling safe, valued and included.

Reed & Mackay is committed to providing equal opportunities by assessing all potential candidates according to their skills, knowledge, qualifications and capabilities. No regard will be given to factors such as age, gender, sexual orientation, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion, disability or neurodivergence, or other applicable legally protected characteristics when making any employment decisions, including hiring.

Reasonable adjustments or accommodations will be provided, where required, and in line with local laws, to candidates who have a disability or are neurodivergent. Please notify us of your requirements at recruitment@reedmackay.com.