What are the responsibilities and job description for the Client Success Manager position at Reed & Mackay?
At Reed & Mackay, we are more than a global leader in travel and event management; we are a team united by passion, care, and entrepreneurial spirit. As a unique brand within the Navan Group, we provide deep sector expertise and customised programmes from offices across the globe.
With over 60 years of innovation in service, our success is built on delivering flexibility, reassurance, and insight to our clients. Our built-for-service technology and high-touch expertise removes the hassle from travel and event management, connecting businesses globally while keeping their people productive and safe and their costs down.
Looking for the next opportunity? Join our dynamic, inclusive culture, where your ideas are valued, your growth is supported, and your contributions help shape the future of global travel and events.
At the heart of the Navan Group, the legacy of Reed & Mackay is evolving. As we transition to lead the enhanced premium pillar for Navan, we are embarking on the most exciting chapter in our company’s journey. We aren't just changing; we are scaling our high-touch expertise to set a new global standard for the entire group.
Job Purpose
The Client Success Manager will be a trusted advisor to their client portfolio and needs to understand the client’s strategic goal to develop opportunities. Focusing on developing long term partnerships and relationships, the Client Success Manager will form a direct relationship and provide the client with timely value propositions, guiding and advising the clients to an integrated status through consultative selling. Identify opportunities and a deep understanding of our offering. Confidence in selling appropriate service and solutions to help client deliver company goals. A Client Success Manager will communicate well with all levels and articulate the “Voice of the Customer” clearly within the Reed & Mackay business.
Job Responsibilities
At Reed & Mackay we welcome everyone with an open mind and an open heart. This is because we knowpeoples' different experiences, identities and backgrounds helps us to build a culture where everyone can collaborate and be their authentic selves, whilst feeling safe, valued and included.
Reed & Mackay is committed to providing equal opportunities by assessing all potential candidates according to their skills, knowledge, qualifications and capabilities. No regard will be given to factors such as age, gender, sexual orientation, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion, disability or neurodivergence, or other applicable legally protected characteristics when making any employment decisions, including hiring.
Reasonable adjustments or accommodations will be provided, where required, and in line with local laws, to candidates who have a disability or are neurodivergent. Please notify us of your requirements at recruitment@reedmackay.com.
With over 60 years of innovation in service, our success is built on delivering flexibility, reassurance, and insight to our clients. Our built-for-service technology and high-touch expertise removes the hassle from travel and event management, connecting businesses globally while keeping their people productive and safe and their costs down.
Looking for the next opportunity? Join our dynamic, inclusive culture, where your ideas are valued, your growth is supported, and your contributions help shape the future of global travel and events.
At the heart of the Navan Group, the legacy of Reed & Mackay is evolving. As we transition to lead the enhanced premium pillar for Navan, we are embarking on the most exciting chapter in our company’s journey. We aren't just changing; we are scaling our high-touch expertise to set a new global standard for the entire group.
Job Purpose
The Client Success Manager will be a trusted advisor to their client portfolio and needs to understand the client’s strategic goal to develop opportunities. Focusing on developing long term partnerships and relationships, the Client Success Manager will form a direct relationship and provide the client with timely value propositions, guiding and advising the clients to an integrated status through consultative selling. Identify opportunities and a deep understanding of our offering. Confidence in selling appropriate service and solutions to help client deliver company goals. A Client Success Manager will communicate well with all levels and articulate the “Voice of the Customer” clearly within the Reed & Mackay business.
Job Responsibilities
- Develop and maintain strong, multi-level client relationships across key stakeholder group
- Support achievement of company goals by expanding client engagement, driving member adoption, and generating leads for new business opportunities
- Develop and execute strategic travel cost management plans aligned with client and company objectives
- Continuously review opportunities and performance metrics with a focus on cost savings, value realization, and return on investment
- Drive client compliance, retention, and growth through proactive account management
- Manage and administer commercial models, ensuring clear understanding and effective application of contractual frameworks
- Design and implement client-focused solutions that address business needs and enhance service delivery
- Introduce innovative solutions and process improvements to drive operational efficiency
- Ensure service delivery is aligned with Service Level Agreements (SLAs) and broader business plans
- Drive results and client focused
- Business, commercial acumen and professionalism
- Industry knowledge and experience
- Excellent written and verbal communications
- 7-10 years in Account Management/Customer Success
At Reed & Mackay we welcome everyone with an open mind and an open heart. This is because we knowpeoples' different experiences, identities and backgrounds helps us to build a culture where everyone can collaborate and be their authentic selves, whilst feeling safe, valued and included.
Reed & Mackay is committed to providing equal opportunities by assessing all potential candidates according to their skills, knowledge, qualifications and capabilities. No regard will be given to factors such as age, gender, sexual orientation, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion, disability or neurodivergence, or other applicable legally protected characteristics when making any employment decisions, including hiring.
Reasonable adjustments or accommodations will be provided, where required, and in line with local laws, to candidates who have a disability or are neurodivergent. Please notify us of your requirements at recruitment@reedmackay.com.