What are the responsibilities and job description for the Senior Credit Representative position at Reece USA?
Who We Are
Working at Reece & Fortiline means being part of a growing global company that brings our purpose and values to life every day. We celebrate our team members living our values and provide opportunities to build a long and remarkable career. We’re proud to support essential industries helping bring clean air and water to everyone. To learn more about our purpose and values, visit our career site at https://careers.reece.com/us/
THE IMPACT YOU’LL MAKE
The Sr. Credit Representative is responsible for the overall management of an accounts receivable portfolio assigned to them as it relates to credit, collection and communication needs. This includes contacting past due customers for payment, monitoring and actioning lien/bond expiration timelines, customer service and problem resolution, risk management of new and existing customers, sales tax certificate management, maintaining a regular communication cadence with branch teams, and working with third party collection agencies. This position also serves as a support role for newer, less experienced team members.
What You’ll Bring
All Full-time Associates Are Eligible For The Following Benefits
Working at Reece & Fortiline means being part of a growing global company that brings our purpose and values to life every day. We celebrate our team members living our values and provide opportunities to build a long and remarkable career. We’re proud to support essential industries helping bring clean air and water to everyone. To learn more about our purpose and values, visit our career site at https://careers.reece.com/us/
THE IMPACT YOU’LL MAKE
The Sr. Credit Representative is responsible for the overall management of an accounts receivable portfolio assigned to them as it relates to credit, collection and communication needs. This includes contacting past due customers for payment, monitoring and actioning lien/bond expiration timelines, customer service and problem resolution, risk management of new and existing customers, sales tax certificate management, maintaining a regular communication cadence with branch teams, and working with third party collection agencies. This position also serves as a support role for newer, less experienced team members.
What You’ll Bring
- Analyze information received from customers and various credit services
- Approve and apply unsecured shop limits within assigned authority (up to 100k)
- Approve and apply job limits within assigned authority (up to 500k)
- Proactively manage the course of aging accounts and determine action needed
- Create and approve payment plans for delinquent customers (up to 100k and 90 days)
- Perform collection calls for accounts
- Process and approve lien waivers
- Review lien / bond filing dates to ensure collectability of AR portfolio
- Follow all required state/federal lien and bond laws for branches assigned
- Responsible for sales tax exemption certificates for specific area including approval
- Reconcile short pays and Unapplied Cash on branch accounts
- Follow up on disputes timely and work with Regional/Branch and salesman to resolve
- Facilitate placement of accounts with collection agencies including periodic follow-
- Determine legal action when necessary, including direct communication with legal representation
- Assist with training of less experienced team members
- Communicate regularly with Regional / Branch and salesman regarding collection matters
- Provide guidance to fellow credit team members on complex and escalated issues
- Visit customers and branches as needed which will include some limited travel
- Perform other duties as assigned
- Minimum 4 years collection experience – distribution, wholesale, manufacturing preferred
- Strong organizational and interpersonal skills
- General computer skills (Windows, Office, Excel)
- Prefer 4-year college degree or college hours plus experience
- Will consider additional credit/collection experience in lieu of degree
- Construction industry knowledge
- Attendance – Ability to maintain the scheduled days and hours, including onsite presence at the assigned location as specified.
- Physical Capacities – Lift up to 25 pounds on occasion, sitting and standing for extended periods.
- Operation of Office Equipment — Job requires operation of equipment common to office settings, including computers, copiers, and other office equipment, including Near Vision, Manual Dexterity, and working in proximity to equipment.
- Oral Communication Skills – Speaking, Speech Clarity, and Speech Recognition.
- Written Communication Skills – Writing, Reading and Written Comprehension, and Written Expression.
- Mental Capacities – Achievement/Effort, Active Listening, Adaptability/Flexibility, Analytical Thinking, Attention to Detail, Category Flexibility, Concern for Others, Cooperation and Coordination, Critical Thinking, Deductive Reasoning, Dependability, Independence, Inductive Reasoning, Information Ordering, Initiative, Innovation, Maintenance of Relationships, Integrity, Oral Comprehension and Expression, Problem Sensitivity, Selective Attention, Self-Control, Service Orientation, Social Orientation, Social Perceptiveness, Stress Tolerance, Support, and Time Management.
All Full-time Associates Are Eligible For The Following Benefits
- Medical and Dental Insurance
- Flexible Spending Accounts and Health Savings Accounts
- Company-paid Life Insurance
- Short Term Disability
- 401(k) Plan
- Paid Time Off (PTO) - plus paid holidays
- Parental Leave
- Vision
- Long-term Disability
- Voluntary Life and AD&D Insurance
- Additional Voluntary Benefits through Corestream