What are the responsibilities and job description for the Neighborhood Manager II position at Redwood Living Inc?
Location: Ypsilanti, MI
About Redwood:
At Redwood Living, Inc. (“Redwood”), we believe our success is driven by the people who power us. We are proud to be a multi-state employer with a growing team of over 650 employees committed to building neighborhoods and careers that thrive. Our employees are passionate, talented, and empowered to make decisions that positively impact the lives of our residents. From on-site teams to corporate leadership, every Redwood team member plays a vital role in delivering exceptional experiences. We foster a culture rooted in integrity, open communication, and a commitment to exceeding expectations.
As we continue to expand our footprint and grow our team, we seek individuals who share our values and are excited to contribute to a dynamic, forward-thinking organization. At Redwood, you’ll find more than a job - you’ll find a place to grow, lead, and make a difference.
We live by eight core values that guide everything we do:
- Do One Thing Really Well
- Be Entrepreneurial
- Serve Those You Lead
- Deliver More Than Expected
- Communicate Openly and Honestly
- Instill Family and Team Spirit
- Demonstrate Integrity and Authenticity
- Be Nice and Have Fun
Position Overview:
The Neighborhood Manager is primarily responsible for showing apartment homes, conducting local marketing efforts, and assisting residents and prospects daily. Additional responsibilities include preparing lease agreements and coordinating resident events. The Neighborhood Manager works alongside the Regional Manager and oversees the maintenance team to provide the best resident experience.
Duties & Responsibilities:
Conducting apartment home tours to potential prospects
Answering phone calls and emails
Maintaining knowledge of neighborhood specials, pricing, and notifying related parties of any needed adjustments
Scheduling resident appointments to discuss renewal rates and leasing options
Walking through units prior to resident move-in date
Completing move-in paperwork
Completing all lease applications and notifying prospective residents
Ensuring grounds are well kept and addressing any concerns with maintenance
Adhering to company standards for paperwork, resident files, budgets, and controlled expenses
Traveling between Redwood neighborhoods may be required
Overseeing on-site staff, assisting in hiring, disciplinary actions, and approving bi-weekly timecards
Being accessible for calls or emergencies outside regular hours as needed
All other related duties, as assigned
Required Qualifications:
High school diploma or equivalent
1 year management experience
Valid driver’s license
General computer efficiency
Preferred Qualifications:
Prior sales or leasing experience
Exceptional customer service skills
Ability to operate smartphone, tablet, and computers
Physical Requirements:
Lift up to 20 pounds and the ability to sit, stand, bend, and walk
Discover the amazing benefits and perks that Redwood Apartment Neighborhoods offers! Visit our website today to learn more and see why Redwood is a great place to work:Redwood Apartment Neighborhoods | Employee Benefits & Perks
Redwood Living, Inc. is an equal opportunity employer. Redwood strictly prohibits and does not tolerate illegal discrimination, and Redwood provides equal employment opportunities to employees and applicants without regard to race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law.